Director of Client Education & Training

The Director Client Education & Training is responsible for overseeing the successful operations of Finalsite’s Client Education and Training team. You’ll work cross-functionally with Development, Product Marketing, Sales, Client Success (incl. Professional Services, Support, CSMs) on customer educational needs and content development for our rapidly growing customer base and industry. Additionally, you’ll oversee the training & onboarding team, which provides onboarding and customer training for our all of Finalsite products (CMS, EMS, Comms, AskAI, etc)

100% Remote - Anywhere within the US

• Own the readiness of the client as measured by course completion rates, product adoption rates, knowledge check scores, training CSAT scores and post implementation adoption rates.

• Develop strategies to scale the team to meet the demands of a growing client base

• Oversee staff utilization, recruitment, interviewing, hiring, and onboarding efforts

• Develop strong ties with product management and partner with them to stay abreast of product roadmap changes that will impact the training curriculum roadmap.

• Lead Finalsite’s training services strategies, curriculum and roadmap, including

  • Client onboarding

  • On-demand training services

  • Customer certification and continuing education

  • Onsite training @ client locations

  • Training events - Finalsite University

• Conceptualize, implement, and maintain education and training infrastructure & LMS

• Collaborate with Support to ensure knowledge base content is up-to-date and effective

• Work across departments to ensure that cross-departmental functions are optimal

• Provide coaching, guidance, and career development for the internal PS teams

• Experience with websites built via Content Management Systems (“CMS”) like Wordpress, Squarespace, Wix, Weebly, Joomla, etc.

• Experience with Learning Management Systems (“LMS”) like Thought Industries, SkillJar, Docebo, etc.

• Experience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products.

• 5+ years of experience leading education/training teams up to 12 team members

• Proven experience in leading, developing and delivering client education programs, preferably within a SaaS company or technology-driven environment.

• Bachelor’s degree preferred, or commensurate experience.

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.