The Director of Cloud Services will support Oracle ERP Cloud, manage multiple workstreams, mentor teams, and guide clients on process enhancements. Responsibilities include designing new capabilities, managing client teams, and contributing to practice building activities.
At The Hackett Group, we have an environment where people with passion, commitment, and insight work together to fulfill ambitious goals. We are dedicated to work at the highest standards of professional excellence and integrity to meet our clients' needs. This working style is how our values get translated into daily life, how clients experience working with us, how we deliver on our promises and build long-lasting relationships.
The Hackett Group is looking for a skilled professional to join our Application Managed Support Team with focus in Cloud ERP.
Oracle Cloud ERP Director Job Responsibilities:
- Provide support to Oracle ERP CLOUD
- Clear understanding of: configuration, design, testing, and ability to analyze issues as they arise.
- Support design and development of new capabilities and provide business finance operation and support to client teams.
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Support the development of The Hackett Group’s functional/industry practices
- Play a key role in critical firm / practice building activities, including recruiting, training, and performance management cycles, capabilities, methodology, and tools
- Mentor, coach, and develop junior staff
- Manage multiple workstreams simultaneously
- Develop strong rapport and gain trust of client base
- Identify opportunities within existing business with client to add more work
- Guide and mentor clients on usability of Oracle ERP Cloud
- Identifying risks or issues associated with assigned tasks; taking initiative to proactively alert project leadership of any risks or issues
Oracle Cloud F ERP Director Job Requirements:
- 10+ years related consulting experience with a top tier firm demonstrating career progression
- At least 2-3 hands-on medium / large scale Oracle Cloud implementation
- Exceptional understanding of ERP Operating Model / Service Delivery Model and Business Intelligence within targeted industries and consulting service lines
- Experience reporting to C-level client contacts, managing client teams, in addition to on- and off-site, and off-shore functional and technical teams
- Must have experience collaborating with clients on business process enhancements
- Recommend best practices business flows and solution
- Developing a test strategy to validate the solution and confirming successful deployment
- A successful track record of in business development, service offering development, services execution, and mentoring teams
- Any Oracle certificate in ERP cloud is preferred
About Us The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable digital world class performance.
The Hackett Group New York, New York, USA Office
New York, United States
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.
Top Skills:
ItilMicrosoft Teams
Machine Learning • Payments • Security • Software • Financial Services
Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.
Top Skills:
Call Center TechnologiesHardwareHelp DeskItsmNetworkingRemote Support ToolsServicenowSoftwareTicketing Systems
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product marketing for ServiceNow's telecommunications portfolio: craft messaging, drive releases and sales enablement, support deals with positioning and competitive insight, and embed AI-first workflows for scalable content and research.
Top Skills:
Ai ToolsBssOssServicenow
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory


