Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a highly experienced and technical Director of Salesforce Delivery and Support to lead our Salesforce operations. This critical leadership role will oversee all aspects of managing the Salesforce platform for our internal operations, including architecture, development operations (DevOps), development, quality assurance (QA), and support. The ideal candidate will have a deep understanding of the Salesforce platform and its ecosystem, including Sales Cloud, CPQ, CLM, Service Cloud, and other connected systems. This role requires a blend of technical expertise and leadership skills to work closely with business analysts, transforming business requirements into technical solutions, and serving as the escalation point for Salesforce platform support issues.
You'll Get To:

• Oversee the Salesforce platform's architecture, development, DevOps, QA, and support, ensuring optimal performance, quality, and adherence to best practices.
• Lead a team of developers, QA specialists, and support staff, fostering a culture of innovation, efficiency, and continuous improvement.
• Collaborate with business analysts and other stakeholders to translate business requirements into robust technical solutions on the Salesforce platform.
• Serve as the primary escalation manager for daily support issues on the Salesforce platform, ensuring timely and effective resolution.
• Develop and implement strategies for Salesforce platform optimization, leveraging best practices for performance enhancement and system stability.
• Manage relationships with offshore teams, guiding and driving the delivery of technical solutions that meet or exceed business requirements.
• Ensure global coverage for the Salesforce platform, providing leadership and support across different geographies and time zones.
• Stay abreast of the latest Salesforce features, technologies, and best practices, leading the adoption of new functionalities that can benefit the organization.

What You'll Bring:

• Minimum of 10 years of experience on the Salesforce platform, with a comprehensive understanding of its ecosystem.
• At least 5 years of experience leading a team of developers, QA specialists, and support teams.
• Proven track record of managing Salesforce environments, including architecture, development, DevOps, QA, and support.
• Strong leadership skills, with the ability to inspire and manage teams both directly and remotely.
• Excellent communication and collaboration abilities, capable of working closely with business analysts, stakeholders, and offshore teams.
• Demonstrated ability to oversee technical solutions from conception through delivery, ensuring alignment with business objectives.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Architect) are highly desirable.
• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

We're Even More Excited If You Have:

• Salesforce certifications are highly desirable.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $201,000.00 - USD $269,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.