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Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
As Director of Engineering, you will help transform behavioral health care by building the platform behind our care model. Your work will directly shape how care is delivered, measured, and improved through technology, so clients and clinicians get consistently high-quality experiences.
The foundation is in place: strong teams and a core care delivery platform. The next phase is scale and impact. You will help shape technical strategy, raise the bar on reliability and data quality, and ensure we keep shipping quickly as the platform and product surface area grow. This is a hands-on leadership role for someone who can drive execution, develop managers, and consistently deliver outcomes in a fast-moving environment.
- Lead multiple product engineering teams and partner closely with infrastructure and data functions
- Translate company and care strategy into clear engineering priorities, roadmaps, and measurable outcomes
- Drive reliable delivery: planning, execution, dependency management, and predictable shipping across teams
- Raise the bar on system reliability, performance, and correctness for the services that power care delivery and decision making
- Establish healthy engineering practices across teams (quality, incident response, on-call, observability, and continuous improvement)
- Grow and develop engineering managers and senior ICs; build a high-performing, accountable culture
- Partner with Product, Design, and Clinical leaders to scope, deliver, and iterate on customer-facing and clinician-facing capabilities
- Identify technical risks early and drive pragmatic tradeoffs that balance speed, quality, and long-term platform health
- 8+ years of engineering experience, including 4+ years leading multiple teams (directly or through managers)
- Proven track record owning business-critical systems in production with strong reliability and quality outcomes
- Demonstrated ability to scale delivery through teams: clear priorities, strong execution, and effective cross-functional partnership
- Strong technical foundation; able to review architecture, dive into code when needed, and guide senior engineers on design and tradeoffs
- Experience improving engineering operations (planning, on-call, incident management, metrics, and delivery predictability)
- Strong product judgment and comfort making tradeoffs that affect quality, speed, and outcomes
- Clear, direct communication style with high standards for execution and accountability
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $259,000 and $315,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $285,000 and $346,500 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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Charlie Health New York, New York, USA Office
215 Park Avenue South, New York, New York, United States, 10003
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