Director, Global Dining Experience (Cardholder Services)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Global Dining Experience (Cardholder Services)
Director, Global Dining Experience
Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.
In this role, you will lead the development, optimization and delivery of Dining benefits, including the new Mastercard Collection dining benefits. You will have the opportunity to create the dining strategy for Mastercard, manage key partner relationships in the dining space, negotiate new opportunities and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the dining vertical.
Responsibilities
• Dining Strategy & Development: align with relevant card product teams and deliver dining benefits that enhance customer value and align to global strategy• Revenue Growth: identify and execute opportunities that expand monetization of Dining benefits• Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs in the dining space• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
Experience• 8+ years experience in product management, partnerships or related roles in the dining industry. Experience in payments and financial services preferred.• Proven track record of managing high-value partner relationships and delivering measurable business results• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations• Ability to operate strategically while managing multiple complex initiatives in fast paced environments
Total Base Pay Range
178,000.00 - 284,000.00
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase, New York: $179,000 - $305,000 USD