Director, Interoperability Workflow Integration

Become a part of our caring community and help us put health first
 The Director, Interoperability Workflow Integration reports to an Associate VP and is responsible for leading all aspects of Humana's workflow product portfolio as a digital product leader. This includes the strategic direction and implementation of solutions that directly support provider and member engagement at the point of care. This role oversees integration of products such as Point of Care Alerts, Patient Portals, Coverage Finder and Digital ID Card, Medical Authorization, plus others within EHRs and other provider facing technology. The Director partners with several departments (e.g., quality, risk adjustment, clinical, digital, IT, and product management) to ensure workflow solutions are interoperable and seamlessly embedded within provider-facing systems. This Leader enables and enhances the experience and outcomes for Humana's members and provider partners.

This is a remote position that will require onsite meetings in Louisville, KY quarterly, and as needed, to support the business.

Primary Responsibilities

• Lead the strategy, development, and delivery of all workflow interoperability products, including point of care alerts, patient portals, medical authorizations, and related workflow solutions.
• Oversee product management teams responsible for workflow innovation and execution, including leads focused on those products – including future workflow initiatives.
• Collaborate with internal departments and external technology partners to ensure products are interoperable, secure, and compliant with all relevant standards and regulations.
• Collaborate with external vendors and technology partners for workflow product development and integration to scale and optimize products.
• Establish, monitor, and report on measurements for workflow products, ensuring alignment with organizational goals and objectives.
• Serve as a subject matter expert and organizational representative for workflow interoperability, participating in relevant internal and external forums.
• Provide leadership and professional development to assigned team members, fostering a culture of innovation, collaboration, and operational excellence.
• Support budget planning and resource allocation for workflow product initiatives.
• Ensure timely and accurate implementation of workflow changes in response to regulatory, business, or technology updates.

Use your skills to make an impact
 

Attributes for success in this position

• Strategic and proactive in identifying workflow optimization opportunities and industry trends while maintaining accountability and ownership.
• Collaborative and adept at building consensus across diverse stakeholder groups.

Required Qualifications

• Bachelor's degree in Business Administration, Health Informatics, Information Technology, or related field
• Minimum eight years of experience in digital product management, EHRs, digital health companies, or healthcare IT leadership.
• Experience using healthcare interoperability standards, EHRs or their regulatory requirements (e.g., FHIR, HL7, API integration etc.).
• Demonstrated experience leading complex, versatile teams and large-scale transformation projects.
• Experience with vendor management, contract negotiation, and partnership development, especially as it relates to provider facing applications.

Preferred Qualifications

• Master's or advanced degree in related field
• Experience in the design, delivery, and optimization of EHR solutions in healthcare environments, including clinical alerts, patient portals, and electronic medical authorizations.
• Understanding of the commercial landscape around provider facing tools.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$168,000 - $231,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 02-26-2026
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.