Director, Operations - Provider Performance

What You’ll Do:

Strategic Vision & Roadmap Ownership: Define and execute a holistic provider performance vision, establishing standardized, scalable frameworks across all clinical service lines

Team Leadership & Scale: Lead, mentor, and build a high-performing operations team. Set high-impact priorities and support professional development for direct reports.

Data Vision & Analytics Governance: Partner directly with the Data Analytics team to build a unified data vision. Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models

Systems & Tooling Execution: Oversee the development of operational tools, workflows, and cross-program dashboards that empower clinical managers to drive day-to-day performance and provide executive leadership with real-time visibility 

Strategic Cross-Functional Leadership: Serve as a core operational partner to senior leadership on strategic growth initiatives, with an immediate focus on optimizing provider availability, network utilization, and productivity across our Adult Outpatient Service Line

Requirements:

Core Requirement — Provider Performance Experience: 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network.

15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech; experience scaling complex operations preferred.

8+ years of direct people management experience, with a track record of scaling high-performing teams and building strong team cultures.

Domain Knowledge of Provider Metrics: Deep understanding of clinical network operations and core provider metrics (e.g., panel management, utilization rates, clinical outcome tracking)

Data & Analytics Expertise: Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards.

Executive Influence: Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes.

Execution & Change Management: A self-starter who thrives in ambiguous environments, with a proven ability to turn complex, disparate processes into standardized, scalable systems.

Mission Alignment: Passionate about expanding access to high-quality, evidence-based mental health care.