Director, Organizational Change Management – RT Specialty

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

The Organizational Change Management Director serves as the adoption and change management lead for largescale employee productivity initiatives at Ryan Specialty. This person will identify the current and future state capabilities/uses, understand the behavioral changes and education needed to complete the transition, and collaborate to develop and execute the communication/marketing plan for driving adoption amongst employees. The primary focus of this role is on the people side of organizational changes and driving employee impact, maximizing acceptance, and increasing user adoption.

What will your job entail?

Job Responsibilities:

• Strategize and ideate creative, strategic, memorable campaigns that will excite and motivate employees to act.
• Drive a structured methodology and deliver change management activities.
• Work with leaders and project teams to conduct readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for project management and steering teams.
• Work with leadership to identify the scope of changes and affected users related to projects. Complete End User Assessments like Audience Analysis and Change Impact Assessments to determine audience impact.
• Partner with Business Sponsors to understand the departmental goals and daily ways of working to align changes to business needs.
• Identify potential areas of resistance and draft mitigation approaches.
• Compose change management plans outlining the strategies and schedules for related OCM workstreams to engage sponsors, change behaviors and drive adoption.
• Coordinate communications that provide awareness and motivate users to adopt the new changes. Partner with Corporate Marketing for alignment of messaging and distribution.
• Coordinate training strategies in alignment with the change. Coordinate training and mentoring activities for varying audience types.
• Assist Support teams by contributing to and reviewing knowledge base articles, end-user manuals, outage notifications, etc. Review Support tickets and feedback to gain insight into end-user pain points.
• Leverage existing (or champion new) Change Champion groups gather success stories.
• Create and manage measurement systems to track adoption, utilization, and proficiency of users.
• Report on effectiveness of OCM activities and user satisfaction.
• Provide sustainment recommendations to incorporate OCM efforts into ongoing service offerings.

 Work Experience and Education:

• Bachelor’s degree in Project Management, Change Management or related field with 12-15 years of related experience.
• 5+ years of management experience.
• Serious attention to detail and proven ability to manage multiple, competing priorities.
• Skilled at reading and responding to the energy, knowing what is working/not, and adjusting facilitation style on the fly to accommodate the needs of the group.

 Licenses & Certifications:

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile Certified Practitioner (PMI – ACP), Certified Insurance Project Manager (CIPM) or Certified Information Systems Auditor (CISA) is preferred.

Technical/Functional Skills:

• Agile Methodology
• Financial Management
• Lean Principles
• Project Management Tools
• Project Scope Development
• Business Planning
• Business Portfolio Management
• Software Design Lifecycle
• Software Project Management
• Strategy Implementation

Behavioral Skills:

• Effective Communication
• Interpersonal Skills
• Attention to Detail

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $120,000.00 - $150,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.