Director, Platform & Operations

Location Designation: Hybrid - 3 days per week
Business Unit
Technology, Data, AI and Ventures (TDAV)
Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.
Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.
Role Overview
Reporting to the Head of New York Life Ventures (NYLV), the Director, Platform & Operations plays a central role in advancing the strategy, operations, communications, and community that enable NYLV to grow its impact across New York Life and the broader venture ecosystem.
This role will lead initiatives spanning platform strategy, brand and communications, community engagement, executive reporting, and operational effectiveness. Working across NYLV's network of startups, founders, investors, and internal business partners, the Director will design and execute programs that strengthen relationships, translate insights into compelling narratives, and create long-term strategic value.
The successful candidate will combine strategic thinking with disciplined execution and exceptional communication skills. They will be comfortable moving between executive-level priorities and operational details, independently driving complex initiatives while anticipating organizational needs and adapting quickly as priorities evolve.
What You'll Do

• Own NYLV's communications and brand strategy, including executive communications, internal and external messaging, thought leadership, digital and social content, and event strategy; translate complex information and emerging themes into clear, compelling narratives for diverse audiences.
• Build, evolve, and scale NYLV's platform and community strategy by designing programs, convenings, and engagement models that deepen relationships with founders, portfolio companies, venture partners, internal stakeholders, and the broader innovation ecosystem and convert those relationships into strategic value.
• Develop decision-ready insights and executive reporting through dashboards, metrics, thematic briefs, presentations, and other materials that synthesize complex inputs and communicate NYLV's priorities, performance, ecosystem intelligence, and impact to senior stakeholders.
• Lead execution of strategic and operational initiatives across NYLV, coordinating cross-functional stakeholders, establishing plans and governance, managing competing priorities, and driving initiatives from initial framing through successful delivery.
• Strengthen organizational effectiveness and scale by anticipating emerging needs, identifying opportunities to improve processes and collaboration, and implementing practical solutions that enable the team to operate efficiently as NYLV's platform, partnerships, and community continue to grow.

What You'll Bring
Required Skills

• 7-10 years of experience in strategy, venture capital, innovation, consulting, operations, Chief of Staff, communications, platform, or a related role, with demonstrated success leading complex, cross-functional initiatives from strategy through execution.
• Exceptional written and verbal communication skills, with the ability to develop compelling narratives across formats ranging from executive communications and presentations to research briefs, thought leadership, and external or founder-facing content.
• Strong business and analytical acumen, including demonstrated experience translating data and complex inputs into meaningful insights, metrics, dashboards, reporting, and decision-ready recommendations for senior stakeholders.
• Proven relationship-building and influencing skills, with the ability to collaborate effectively across organizational levels and with founders, investors, business leaders, and other external partners without relying on formal authority.
• Demonstrated ability to improve operational processes, governance models, and planning frameworks while independently managing multiple priorities in a fast-moving environment that requires sound judgment, adaptability, attention to detail, and follow-through.
• Bachelor's degree from an accredited college or university, along with technological fluency and a demonstrated interest in venture capital, emerging technology, startups, and innovation.

Preferred Skills

• Prior experience in a platform leadership, Chief of Staff, communications leadership, or strategy and operations role supporting senior executives, particularly within venture capital, corporate innovation, or a technology-focused organization.
• Experience managing brand, communications, or external presence within a large regulated organization, including collaboration with corporate communications, legal, compliance, and other control functions.
• Familiarity with venture capital operations, portfolio reporting, fund mechanics, corporate innovation programs, or the broader startup and investment ecosystem.
• Experience designing founder, investor, or innovation-focused events and community engagement programs, including familiarity with CRM and content management tools; data management, data modeling, or design capabilities are also beneficial.

Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94690
#BI-Hybrid