Director of Product, Payments

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Metropolis is seeking a Director of Product, Payments to own how Metropolis processes, records, and reports on payments. Metropolis processes $5B in payments annually, $1B of which runs through our own platform today — this role will own and grow that $1B. You will lead product strategy for payment processing, enterprise billing, client/revenue reporting, and revenue automation/reconciliation. As an individual contributor reporting to the Head of Product, you will be hands-on with strategy, execution, and cross-functional alignment, with the opportunity over time to build and lead a team of product managers in this domain.

• Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation/reconciliation, ensuring accuracy, scalability, and reliability
• Own Metropolis’ payment processing relationships and strategy (processors, routing, fee structure), representing product in those partnerships
• Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand their reporting needs and exploring innovative approaches such as MCP-based/agentic access to their data rather than defaulting to static dashboards
• Partner closely with Engineering to set priorities and co-create platform solutions
• Define and track key metrics, such as reconciliation accuracy, billing cycle time, and revenue leakage, to guide prioritization
• Communicate roadmap, progress, and risk to stakeholders across Product, Engineering, and Finance, including executive leadership
• Recruit, mentor, and develop a team of product managers as the organization scales

• 10+ years of product management experience, with a track record owning payments, billing, or financial-systems products
• Deep understanding of payment processing (routing, reconciliation, PSP relationships) and enterprise/subscription billing
• Strong technical and data literacy, including comfort with financial data models, transaction schemas, SQL, and ledger systems
• Comfortable engaging with Engineering on system architecture and integration tradeoffs, without needing to own them
• Strong analytical skills and a data-driven approach to prioritization
• Exceptional communication and stakeholder management, including with clients (REPs) and executive leadership
• Proven ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

• Experience building and leading teams
• Domain experience in parking, transportation, or mobility

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Claude Code, Copilot on GitHub
• Observability: Datadog

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $235,000.00 USD to $255,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CM1 #LI-Onsite