Director of Solutions Engineering

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
 
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We’re hiring a Director of Solution Engineering to lead and scale our pre-sales function. You’ll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. You’ll lead a small, senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands, the role grows with it.

What You'll Do

Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.

Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.

Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.

Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.

Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.

De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.

Run the function. Own SE metrics, forecasting inputs and capacity planning.

What We Need

10+ years in Solution / Sales Engineering, with 5+ leading SE teams.

A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.

Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend.

Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo.

Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.

Why This Role

You’ll sell, and sometimes architect, the most ambitious applied AI work in customer experience, into the most demanding enterprises in the world. The deals are large, the technology is real, and the team is small enough that what you build shows up in everything we do.

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave