Director, Supply Chain

We’re looking for motivated, engaged people to help make everyone’s journeys better.

This role is to provide leadership and tactical (strategic) direction for the Supply Chain & Internal Logistics department, within the Gate Gourmet Unit operations.
This role is to plan and coordinate the flow of materials from the suppliers to the unit and within the unit, so that all materials are stored, controlled and reach their destinations safely, on time, in the right quantity and in the most cost-effective way, according to internal customer’s expectations (In sync with the overall and departmental MPS).
This role is also responsible of (and expected to actively engage in) the planning, forecasting, scheduling and control of the short term labour and volume within the unit.
Given the responsibilities and general nature of this role the individual will to a large extend be working cross functional (Providing proposals and analysis to peers within the Unit) and serve as the link between the unit an corporate functions like especially the OP&C and Commercial.

Main Duties & Responsibilities

• Management and coordination of the 4 operating areas of Supply Chain & Internal Logistics: Purchasing, Warehouse, Internal Delivery System (IDS) & Forecasting and Planning (Short Term)

• Purchasing: Business MRP and material ordering from  the suppliers in the right quantity, ensuring a timely and safe transportation
   

• Warehousing: Reception, allocation and storage of food (including frost, chilled and ambient) and non-food material in an efficient way ensuring compliance of procedures for Hygiene and Food Safety

• IDS: Materials management and flow within the unit, management of internal order processes, inventory, replenishment quantities and frequency etc.

• Short term rostering and planning in coordination with the Forecasting and Planning Manager (OP&C department).

• Coordination with other operational areas of the unit to ensure optimal service for internal customers.

• Promote, develop and support continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).

• Align, implement and continue to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, MRP etc.). Including best practice sharing with SC peers and the OP&C.  

• Align material and labour targets together with OP&C for the forecasting and planning process (including the alignment of the MPS).

• Responsible for KPIs within the area and facilitator of the local OPRS and MIB meetings as well as the action points to manage improvements (Including participation in PMO calls).

• Accountable for department financial indicators (for ex., AvT, labor and material budget, CapEx, OpEx, etc.).

• Responsible for labour adjustments to increase flexibility or productivity in a medium term (Short term responsibility – i.e. day-to-day and weekly basis - is still left with each function/department of the unit to make proper adjustments vs. proposals provided by the SC, Planning team).

• Manage productivity and efficiency in the area, ensuring compliance with the budget targets, monitoring and using the corporate tools such as OPRS and Planning and Forecasting tool (DPR)

• Monitoring and putting together performance reports for the business and customers

• Track & Analysis of incidences (I.F.B.L. throughout own Department as well as through the entire IDS flow). 

• Resource optimization in the Department through process improvement, lean and continuous improvement principles

• Drive and perform continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with Procurement

• Participation in customer and authority audits

• Ensure compliance of procedures for Hygiene and Food Safety

• Actively recognize good performance in the team and promote the company reward and recognition scheme – People First behavior and actions.

• Proactively manage Managers and Supervisors performances’, follow-up on staff performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Continuously improve quality and efficiency of the team.

• Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they show.

• Serve as an operational and management source of expertise, and contribute to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives.

• Organize and lead operational meetings (for ex. MIB, Town halls, departmental meetings etc.).

Work Experience

• At least 5 years’ experience working within logistics or supply chain in a Manufacturing environment

• Experience of at least 5 years in managing a team of more than 100 people

• Experience in major change management projects

• Experience of process improvement is a plus.

• Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred.

• Previous knowledge of Airline Catering operations is preferred, but not essential.

Education

• Bachelors’ degree in a relevant subject or business management

• Desirable specialization in logistics and/or supply chain management

Skills & Knowledge

• Information Search and Analysis

• Intermediate to advanced IT Skills

• Problem resolution

• Excellent communication skills

• Continuous improvement mindset

• Self-motivated & Proactive.

• Flexibility and change-minded.

• IT literate, advanced level of MS Office.

• Key-user level experience with ERP’s, like for ex. SAP.

Gate Group Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position  

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  
 

Excellence 

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. 

• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. 

Passion 

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. 

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. 

Responsibility 

• We care about what we do, and we understand the impact we have on others and the planet. 

• We always look out for each other –creating a safe workplace environment is everyone’s responsibility. 

Respect 

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. 

• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

08/01/2026For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!