Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®.
Yext is seeking a high-impact Director of Technical Program & Project Management to lead our most critical enterprise-wide software implementations. As a key leader within our Enterprise Systems and Technology organization, you will be responsible for the end-to-end delivery of complex, large-scale systems such as Salesforce, Zuora, and integrated Financial Systems. The ideal candidate is a seasoned Agile expert who can navigate the complexities of a fast-paced SaaS environment, balancing hands-on Jira mastery with high-level strategic roadmap execution. This role offers a unique opportunity to build scalable processes and lead cross-functional teams through transformative technology shifts.
What You’ll Do- Lead Large-Scale Implementations: Drive the strategy and execution for major system rollouts and migrations (Salesforce, Zuora, ERP), ensuring seamless integration across the lead-to-cash lifecycle.
- Master the Agile Lifecycle: Act as the lead Scrum Master for technical workstreams, facilitating sprint planning, daily stand-ups, and retrospectives to ensure high-velocity, high-quality delivery.
- Standardize PMO Excellence: Define and refine project management methodologies across the Enterprise Technology organization, establishing best practices for Jira management, documentation, and reporting.
- Cross-Functional Orchestration: Partner with Finance, GTM IT, and Engineering leadership to align technical roadmaps with overarching business goals and growth initiatives.
- Risk & Resource Management: Proactively identify bottlenecks, manage resource allocation, and mitigate risks across multiple concurrent workstreams to ensure on-time and on-budget delivery.
- Stakeholder Communication: Provide transparent, data-driven updates to executive leadership regarding project health, timelines, and ROI on system investments.
- Team Leadership: Mentor and develop project management best practices in the team, fostering a culture of accountability, continuous improvement, and technical excellence.
- 10+ years of experience in Technical Program/Project Management, with at least 5 years in a leadership capacity within a public SaaS company.
- Deep Systems Expertise: Proven track record leading large enterprise wide implementations for Salesforce (CRM), Zuora (Billing/RevPro), and/or robust Financial/ERP systems (e.g., NetSuite).
- Agile Authority: Expert-level knowledge of Agile/Scrum methodologies; CSM (Certified Scrum Master) or PMP-ACP is highly preferred.
- Jira Power User: Deep hands-on experience configuring Jira for complex workflows, advanced roadmapping, and executive-level reporting/dashboards.
- Strategic Implementation Lead: Experience managing the "Triple Constraint" (scope, time, cost) for projects involving multi-million dollar budgets and global footprints.
- Business Acumen: Strong understanding of business operations, particularly the "Lead-to-Cash" process and its technical dependencies.
- Exceptional Communication: Ability to translate complex technical requirements into business-friendly language for stakeholders at all levels.
- Leadership experience with a proven ability to partner cross-functionally and on an international, cross-cultural basis.
- Education: Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or a related field.
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.
Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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Yext New York, New York, USA Office
Yext New York City Office
The Yext Building is located in Chelsea — an iconic neighborhood on the West Side of Manhattan known for its art galleries and skyline views. The 9-story office has terraces on every floor and is steps away from famous shops & restaurants, including the Starbucks Reserve and Chelsea Market.
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