Jobs at Yext

Partners with General and Administrative leaders to develop and execute people strategies across talent, workforce planning, compensation, engagement, development, performance, and retention. Advises managers on complex employee relations, organizational design, succession planning, change management, and employment-law risk. Coaches leaders, manages confidential matters, identifies talent gaps, and implements scalable HR solutions supporting business growth.

Manage a portfolio of enterprise healthcare customers, driving platform adoption, retention, renewals, customer satisfaction, and account growth. Build strategic success plans, conduct business reviews, demonstrate product value, identify upsell and cross-sell opportunities, manage customer risks, forecast renewals, and collaborate with Sales, Product, Support, Services, and Solutions Engineering.

Build production AI and LLM workflows, integrations, APIs, retrieval systems, evaluations, confidence scoring, and automation pipelines for internal departments. Partner with teams through short transformation sprints, establish quality and governance practices, document systems, train departmental champions, and hand off maintainable solutions. Responsibilities include protecting sensitive data, monitoring costs and system performance, identifying automation opportunities, and designing reliable agent workflows with human review and escalation.

Leads and develops a software engineering team building knowledge graph infrastructure, APIs, workflows, and distributed systems. Responsibilities include setting technical direction, translating product priorities into plans, managing delivery, guiding architecture and quality, coordinating incident response, recruiting engineers, and improving team processes. The manager also promotes responsible use of AI-assisted development tools while ensuring generated code meets security, privacy, maintainability, and engineering standards.

Drafts, reviews, and negotiates SaaS subscription and other commercial agreements for sales and partner teams. Maintains contract templates, negotiation playbooks, and legal processes; supports vendor transactions, privacy and security issues, and sales-contract scalability. Conducts employee training and partners with internal business clients in a fast-paced technology environment.

Lead go-to-market strategy for a Yext product pillar, including positioning, messaging, pricing, launches, campaigns, enablement, and customer insights. Partner cross-functionally with Product, Engineering, Sales, Customer Success, Support, and channel partners to influence roadmaps, drive adoption, improve win rates, and increase revenue. Own competitive research, market analysis, customer advocacy, and strategic product marketing execution across direct and indirect channels.

Configure and implement the Yext platform for client accounts, manage technical projects and data requests, and deliver scalable solutions. Advise customers on SEO, AI, data modeling, integrations, and platform optimization. Create requirements documentation, configure Knowledge Graph, Pages, Listings, Search, and Connectors, perform quality assurance, communicate with stakeholders, and collaborate with engineering, design, sales, and account teams.

Directs global revenue accounting, billing, collections, commissions accounting, revenue recognition, month-end close, internal controls, audits, reporting, and M&A integration. Manages a team of 11 across multiple countries, partners with commercial and finance stakeholders, improves revenue systems and processes, and ensures compliance with ASC 606 and company policies. The role also supports SEC reporting, investor relations disclosures, strategic initiatives, and requires domestic and international travel.