Disputes Programs & Engagement Coordinator-Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Disputes Programs & Engagement Coordinator will manage and coordinate employee engagement, program support, and key business initiatives across the Disputes organization. This role supports leaders and their respective teams by managing, coordinating, and executing a variety of business-related activities, including employee engagement initiatives, compliance support, advisory group activities, special projects, and business unit communications.

The incumbent will support leaders with confidential and complex responsibilities in an efficient and timely manner. Being effective in this role requires the ability to build strong, trusting partnerships across leadership and employee levels, manage multiple projects requiring independent judgment, and influence outcomes without direct authority. This position requires a hands-on, self-motivated individual who thrives in a fast-paced, evolving environment.

Day in the Life:

• Create, implement, and manage employee engagement activities across the Disputes organization to support performance, retention, and employee experience.

• Manage a budget for employee engagement activities that align with business objectives.

• Coordinate and manage all Disputes-related special events, including in-person and remote events, team meetings, and business unit activities.

• Provide proactive program coordination and support for key Disputes initiatives, including compliance activities, advisory group support, and enterprise-level projects.

• Support leadership with meeting and project management, including agenda development, research, data gathering, presentation preparation, documentation, and follow-up on action items.

• Prepare summaries of discussions, coordinate logistics, and support accountability for deliverables across initiatives.

• Develop and manage business unit communications, including newsletters, presentations, and all-hands materials.

• Assist in organizing, maintaining, and distributing department documentation, correspondence, and other communications.

• Interact and communicate effectively with all levels of employees, credit unions, and vendors.

• Schedule and coordinate meetings, events, and travel arrangements; prepare Travel & Expense reports as needed.

• Perform other duties as assigned.

Qualifications

• Minimum of 5 years of managing employee engagement activities with over 500 employees, preferably in a contact center environment.

• Minimum of 5 years of project support, preferably in a contact center-based environment. 

• Extensive software experience and thorough working knowledge of the Microsoft Office Suite in Outlook, PowerPoint, Word, and Excel are required.

• Experience with managing projects is required.

Education

• High School Diploma with a focus on college-level business classes or equivalent combination of education and experience required. 

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.

Supervisory Responsibility:

• No

Knowledge, Skills, & Abilities:

• Ability to communicate effectively in both verbal and written formats

• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

• Excellent interactive problem solving skills and willingness to manage challenges

• Excellent organization and prioritization skills coupled with an analytical ability and a high attention detail

• Follows direction and asks for input and feedback to modify course of action

• Ability to work under general direction and be able to complete functions with minimal guidance/directions while producing accurate and quality results

• Project a professional demeanor at all times

• Ability to exercise discretion and good judgment in making decisions

• Proficiency in word processing and spreadsheet computer software applications and use of all office equipment copier, fax, etc.

• Ability to maintain confidentiality of materials handled

• Ability to be flexible and work under high pressure in a complex environment.

• Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.