Manage the backend operations of a digital coffee subscription store. Configure Shopify and Recharge billing, checkout, products, bundles, subscription workflows, dunning, and customer portals. Maintain website layouts, apps, basic HTML/CSS, performance, and database accuracy. Track checkout drop-off, manage inventory across Shopify and dropship suppliers, set replenishment alerts, and resolve stock and tracking issues. Work independently in a fully remote, asynchronous environment.
Our client is looking for an E-Commerce Subscription & Operations Manager to run the backend of a digital-first coffee subscription store. Their roasters are award-winning, and the store sells specialty coffee, craft syrups and artisan teas through a subscription-based dropship model. This role is operational and technical, with no marketing or ad spend.
Responsibilities:- Configure, monitor and optimize recurring billing, checkout and product setup in Shopify and Recharge.
- Manage subscription workflows: variant rules for grind and size splits, customer account portals, and automated dunning and retry procedures that reduce churn.
- Set up and test recurring products, subscription gift models and custom bundles, such as beverage concentrates and seasonal tea clubs.
- Maintain the website: layout updates, app testing, basic HTML/CSS changes, and fast loading on mobile and desktop.
- Track where subscribers drop off in checkout and keep the store database in good order.
- Keep digital stock accurate across Shopify and dropship suppliers, set replenishment alerts for high-demand offerings, and reconcile stock and tracking errors so subscribers never miss a shipment.
- Two or more years of verified hands-on experience configuring Shopify (Advanced) and managing the Recharge Subscriptions ecosystem.
- Prior experience managing backend inventory for dropshipping or fast-moving DTC subscription brands.
- Familiarity with web troubleshooting, app integrations and basic e-commerce database operations.
- Working knowledge of subscription rules, including automated dunning and retry logic.
- Fully comfortable working asynchronously in a virtual environment through Slack, Asana or Notion.
- Organized, methodical and data-driven, with a deep appreciation for smooth systems operation.
- Works independently and asynchronously.
- Systematic, root-cause troubleshooting.
- Full-time or part-time, with a contract-to-hire path available.
- 100% remote and virtual.
This is a remote position.
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