Education Coordinator

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) is a defined benefit multi-employer pension plan for members of the American Federation of Musicians.

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) was established for the exclusive purpose of providing certain pension and related benefits to Covered Employees and their Beneficiaries under the Plan and shall further provide the means for financing and maintaining the operation and administration of the Trust and the Plan in accordance with the Trust Agreement, the Plan, and applicable law. 

Overview:

The Education Coordinator supports AFM & EPF’s education and outreach efforts for participants, locals, and employers. This position coordinates educational programming across in-person, virtual, and written formats; supports the development of clear presentation materials and participant-facing resources; and works with leadership and subject matter experts to ensure benefits-related information is accurate, accessible, timely, and consistent. The ideal candidate is a highly organized communicator who is comfortable moderating sessions while managing logistics, timelines, materials, and follow-up with care and professionalism.

Responsibilities:

• Plan, coordinate, and support educational sessions for participants, locals, employers, and staff, including scheduling, registration, materials preparation, day-of logistics, delivery support, and post-session follow-up.
• Partner with subject matter experts to develop presentations, facilitator guides, talking points, FAQs, job aids, reference guides, and other learning resources that explain Fund policies, procedures, and benefits-related topics clearly and accurately.
• Maintain and update educational content so materials reflect current Fund information, operational changes, program priorities, and audience needs.
• Coordinate presenter preparation, briefing materials, rehearsal sessions, and schedules to support consistent, well-organized, and accurate delivery.
• Support webinars, seminars, meetings, and other learning events, including participant access, technology setup, materials distribution, attendance tracking, and issue resolution.
• Collect and summarize attendance data, participant feedback, recurring questions, and stakeholder input to identify education needs and recommend improvements.
• Evaluate educational programming and propose practical enhancements to content, delivery methods, materials, and stakeholder engagement.
• Serve as a coordination point among internal departments, locals, employer contacts, and other stakeholders to align educational programs with plan updates, communication priorities, and participant needs.
• Maintain organized records of materials, schedules, attendance, feedback, and related documentation.

Qualifications:

• Bachelor’s degree in education, communications, human resources, public administration, business administration, or a related field preferred;
• 1 to 3 years of relevant experience coordinating training, workshops, webinars, orientations, public-facing education programs, or similar learning events.
• Strong written and verbal communication skills, including the ability to explain complex or technical information clearly, accurately, and professionally.
• Excellent organizational skills and attention to detail, with the ability to manage schedules, materials, deadlines, follow-up items, and multiple priorities.
• Comfort using Zoom, Microsoft Teams, presentation tools, webinar platforms, Microsoft 365 applications, and basic reporting or survey tools.
• Ability to work collaboratively with leadership, subject matter experts, staff, locals, employers, and other stakeholders.
• Sound judgment, discretion, and professionalism when handling confidential, sensitive, or member-related information.

Additional Preferred Qualifications:

• Experience developing training materials, presentations, FAQs, job aids, or participant-facing communications.
• Experience working in benefits administration, pension administration, labor, nonprofit, association, education, human resources, or a regulated-service environment.
• Familiarity with adult learning principles, accessible communication practices, or plain-language writing.
• Experience collecting feedback, organizing program data, and using findings to improve future education efforts.

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