Monitor and triage employee relations requests via ACC mailbox, EthicsPoint, and phone; assign severity tiers; handle Tier 1 issues; support HR partners and managers; track metrics, ensure documentation, and recommend process improvements.
Monitors the Advice and Counsel (ACC) mailbox, EthicsPoint and phone line for Employee Relation requests for assistance. Utilizing the ACC tracking system, evaluates all requests, determines level of severity and logs and triages all requests to the appropriate Employee Relations staff member. Responds promptly and directly to Tier 1 level requests. Educates departments on Employee Relation processes and procedures.
Responsibilities:
- Monitors the Advice and Counsel Center mailbox, EthicsPoint site and phone line in support of Employee Relations
- Logs and triages all requests ensuring appropriate assignment to an ACC Employee Relations Advisor
- Evaluates and assigns Tier level to all requests ensuring appropriate processing and attention based upon severity of the issue
- Handles all Tier 1 issues by supplying appropriate and timely information to department managers, Site HR or employee
- Ensures all necessary documentation, forms and templates are available and distributed to necessary parties to move the investigation process along in a timely fashion; Assists department managers and Site HR staff in the interpretation of Tier level requests. Addresses all requests within established timeframes; Tracks and reports on ACC metrics; Makes recommendations for process improvement and reports on trends.
- Works with HR Business Partners, managers and employees on employee relation’s issues; Assists Employee Relations Advisors in developing solutions to employee issues; Researches relevant issues in order to provide suggestions and solutions; Supports ACC Employee Relations team in decision-making strategies; Gathers data to ensure compliance with requests.
Qualifications:
- Bachelor’s Degree in Human Resources or a related field, required
- Minimum of three (3) years progressively responsible experience as an HR Generalist, required. Employee relations experience, preferred
- Excellent verbal, written and presentation skills, required
- Proficiency in Microsoft Office Suite; PeopleSoft experience required
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health Forest Hills, New York, USA Office
102-01 66th Rd, Forest Hills, NY, United States, 11375
Northwell Health New York, New York, USA Office
30 7th Ave, New York, NY, United States, 10011
Northwell Health New York, New York, USA Office
100 E 77th St, New York, NY, United States, 10075
Northwell Health New York, New York, USA Office
475 Seaview Ave, New York, NY, United States, 10305
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