Supports EHR implementations, enhancements, releases, and organizational change through business analysis, stakeholder impact assessments, readiness planning, end-user engagement, workflow analysis, and adoption support. Partners with clinical, operational, product, technology, learning, and project teams to develop requirements, workflows, change strategies, implementation deliverables, and governance documentation. Analyzes user feedback, adoption data, and operational needs to identify barriers and improve EHR usability, engagement, and sustained adoption.
Job Summary
Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement. You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption. Collaborating with clinical, operational, product, technology, and project teams, you will strengthen stakeholder engagement, improve the EHR experience, and advance organizational priorities.
Essential Functions
- Responsibilities are listed in order of importance and/or approximate percentage of time spent, from highest to lowest.
- Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
- Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
- Partner with product, clinical, operational, technology, project, and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
- Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
- Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
- Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
- Support project governance, stakeholder engagement, reporting, and operational processes to promote effective delivery and consistent EHR experiences.
- Identify opportunities to leverage analytics, emerging technologies, and innovative approaches to enhance EHR usability, adoption, and organizational effectiveness.
- Perform other duties as assigned. Maintain regular and reliable attendance. Comply with all policies and standards.
Qualifications
- Bachelor’s degree in Business Administration, Business Analytics, Health Informatics, Healthcare Administration, Organizational Development, Organizational Psychology, Education, Learning and Development, Communications, Health Communication, or a related field, or an equivalent combination of education and relevant
- 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation, or related initiatives.
Knowledge, Skills and Abilities
- Experience analyzing business, clinical, and operational needs to identify workflow impacts, stakeholder needs, and opportunities to improve technology adoption and user experience.
- Experience supporting technology implementations, operational initiatives, or organizational change.
- Experience applying change management principles and practices to support stakeholder engagement, readiness, adoption, and sustainment.
- Experience collaborating with cross-functional project, product, clinical, operational, technology, and other stakeholder teams.
- Experience working on EHR or healthcare technology product teams, with familiarity in product roadmaps, release planning, implementation, and project management principles.
- Experience supporting EHR implementations or enhancements, clinical technology adoption, or healthcare transformation within a healthcare or health system environment.
- Experience developing and delivering learning, enablement, or change strategies for diverse stakeholder audiences.
- Experience applying formal change management methodologies, tools, and practices.
- Experience analyzing user experience, workflows, stakeholder feedback, adoption, or engagement data to inform improvements.
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