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Provide on-site end-user IT support for the India office: configure and manage Windows/macOS/Linux endpoints, identity and access, device lifecycle, networking (DNS/DHCP/VPN/Wi‑Fi), peripheral ecosystems, automation via PowerShell/Bash/Python, ticketing and vendor management, and collaborate with global IT teams. Provide light after-hours US support and occasional NYC travel.
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Av/CamerasBashDevice Management PlatformsDhcpDnsEndpoint Deployment ToolsFirewallsIt Service Management (Ticketing Systems)LanLinuxmacOSMfaPowershellPrintersPythonRemote Support ToolsSsoSwitchesTcp/IpVpnWi-FiWindows 11Wireless Environments
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Serve as a technical functional analyst for risk-related programs, gathering and influencing requirements, coordinating vendors and development teams, managing project plans, timelines, budgets, and test plans, and integrating cloud and AI solutions into GRC and risk-management systems. Produce leadership-level documentation and status reporting while collaborating with Architecture, Risk IT, and business partners to deliver technical solutions that improve risk capabilities.
Top Skills:
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Information Technology • Insurance • Software
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Job Summary & Responsibilities
The EUC Support Engineer will work directly with the Disney Business Unit. Depending on the business requirements the hours of work may vary; As an example, 4 days of 10 hours, or 5 days of 8 hours. There are also times when out-of-hours work will be required and expected.
The EUC LTP support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services, such as deployments, equipment pick-ups, move support, and other projects.
Essential Functions and Duties: * Demonstrate basic knowledge across operating systems, applications, and technologies
Be able to work autonomously
Understand the responsibility of your employer, while working under the direct operational direction of the client
Advanced troubleshooting skills
Excellent communication skills (written and verbal)
Provides ongoing support of the standard hardware/software needs of the Cast Member
Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
Service delivery tool experience (ServiceNow experience a plus)
Ticket management. Accept, manage, update, and close out tickets within guidelines
Driving to various Disney locations (mileage expenses are reimbursable)
Install and update operating systems and applications as required
Assist level 1 and level 2 engineers troubleshooting issues
Provide support functions for assigned projects requiring the level 2/3 engineer expertise
Restoration of files and operating systems
Be flexible, work as a team, be ready to work on all onsite services and projects
Required Qualifications:
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
5+ years’ experience providing onsite support in an enterprise environment
Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
Extensive experience with Microsoft 365 product family
Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
Associate or bachelor's degree desired
Desired Qualifications:
Working knowledge of Active Directory and secure LDAP
Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
Very strong working knowledge of Windows 10 and higher
Very strong working knowledge of MAC’s (including JAMF)
Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
Working knowledge of CrowdStrike security platforms
Experience with BitLocker disk encryption
Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Behaviors:
Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
From the above, ensure you communicate when there is any deviation
This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
Other:
Have a full, clean driving license
Have access to a roadworthy vehicle
The EUC LTP support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services, such as deployments, equipment pick-ups, move support, and other projects.
Essential Functions and Duties: * Demonstrate basic knowledge across operating systems, applications, and technologies
Be able to work autonomously
Understand the responsibility of your employer, while working under the direct operational direction of the client
Advanced troubleshooting skills
Excellent communication skills (written and verbal)
Provides ongoing support of the standard hardware/software needs of the Cast Member
Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
Service delivery tool experience (ServiceNow experience a plus)
Ticket management. Accept, manage, update, and close out tickets within guidelines
Driving to various Disney locations (mileage expenses are reimbursable)
Install and update operating systems and applications as required
Assist level 1 and level 2 engineers troubleshooting issues
Provide support functions for assigned projects requiring the level 2/3 engineer expertise
Restoration of files and operating systems
Be flexible, work as a team, be ready to work on all onsite services and projects
Required Qualifications:
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
5+ years’ experience providing onsite support in an enterprise environment
Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
Extensive experience with Microsoft 365 product family
Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
Associate or bachelor's degree desired
Desired Qualifications:
Working knowledge of Active Directory and secure LDAP
Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
Very strong working knowledge of Windows 10 and higher
Very strong working knowledge of MAC’s (including JAMF)
Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
Working knowledge of CrowdStrike security platforms
Experience with BitLocker disk encryption
Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Behaviors:
Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
From the above, ensure you communicate when there is any deviation
This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
Other:
Have a full, clean driving license
Have access to a roadworthy vehicle
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
