Engagement Manager
What You’ll Be a Part Of:
ActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it easy for marketers to design personalized interactions that unlock revenue across the entire customer lifecycle. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. We partner with enterprise brands such as Albertsons, e.l.f., Dell, The Washington Post and many more to achieve growth through extraordinary customer experiences.
About the role:
The Engagement Manager plays a pivotal role in maintaining Customer satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ. As an Engagement Manager, you are responsible for driving forward the day-to-day relationship between ActionIQ and the customer, owning relationships with the customer stakeholders, leading meetings, follow-ups, task delivery, etc. You are expected to help the customer set ambitious yet realistic business goals and ensure that all internal teams are aligned with these expectations. You will work closely with all departments within ActionIQ and have direct visibility with the executive team as one of the key relationship owners with the customer.
As an EM, you will work closely with Professional Services leadership to take ownership over a predefined book of accounts. You will have the support of the Customer Success team to help maintain senior relationships at accounts and help push the account forward from a strategic level.
The Team You’ll Join:
The Professional Services team at ActionIQ maximizes our Customers’ engagement with the ActionIQ platform. In order to gain customer referrals, enrich Customer satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders.
As a member of the Professional Services team, you’ll join a highly-driven and collaborative group who care deeply about building strong relationships with our Customers, and leveraging those relationships to make our customers successful.
One year from now you will have
- Led business-critical customer projects at multiple high-touch accounts, and driven our customer’s engagement with the ActionIQ platform
- Built strong relationships at assigned accounts and deeply understood your Customer’s business needs
- Helped develop a scalable, repeatable process for ensuring our customers’ success through sound project management strategies
- Worked alongside Customer Engineering to help design and deliver quality solutions to complex customer problems
- Worked closely with the Product, Design, and Engineering teams to provide feedback on behalf of the customers to help drive the future direction of the software
How You’ll Contribute:
- Helping drive business review meetings, and ensuring customers’ leadership teams see value provided by ActionIQ
- Serving as the primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings
- Contributing to the development, testing, execution and analysis of Customer’s marketing strategies and customer programs
- Representing the interests of the Customer and advocating for resource allocations to deliver on expected deliverables
- Maintaining strong relationships with the customer’s end user teams, including data, analytics, and marketing teams
- Developing use cases and collecting success stories to expand platform usage and ensure Customer Success awareness at all levels within Customer organization
What You Bring:
- Bachelor's degree or equivalent
- 2+ years of consulting/client services/system integrator company required
- Strong analytical mindset
- Experience with task management, preferably across multiple work streams in parallel
- Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
- Strong communication, project management, organizational and interpersonal skills
- Willingness to travel up to 30% of the time
Nice-to-haves
- Knowledge of SQL and/or other coding languages (e.g. Python). Note, the EM is not expected to write any code, but the knowledge can be very helpful for technical conversations
- Project management and/or customer success experience
- Familiarity with Customer Data Platforms or other related marketing automation tools
Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.
Compensation:
- Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $105,000 - $125,000
Benefits & Perks Preview:
- Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
- Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses.
- Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
- Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
- For additional information about all of our benefit offerings, check out our Careers page.
Learn from your future colleagues:
- For the latest on our people and products visit:
- Product Blog
- Tech Blog
- Life At ActionIQ
Your Interview Journey:
- Check out this guide for an overview of our interview process.
ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.