Engineering Manager - CX

| Greater NYC Area
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Who We Are

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series C, bringing our total funding to over $100M. We're backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier, and are aiming to build a company as healthy as the dogs we feed.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. 

#LongLiveDogs

Where You'll Come In

The Farmer’s Dog is looking for an Engineering Manager to join our growing, Customer Experience Engineering Team. The engineering team is building a subscription e-commerce platform from the ground up to support hundreds of thousands of orders being shipped out every single day. We’re looking for an Engineering Manager to partner with our Head of Engineering to provide development, coaching, and mentorship to our team; refine processes, and help with multi-functional management. 

This hire will be supporting the Customer Experience (CX) Engineering "Pawd." This team is working to increase CX efficiencies and improve customer experience through CX. The CX team is responsible for the CX-facing side of the CRM, Kustomer integration and is also in charge of ensuring the best experience for CX workflows.

This Engineering Manager will need to own performance management and ensure successful team development. On a day-to-day basis, this person will partner closely with Product Managers and Engineers to craft the product and improve processes while removing roadblocks and uncertainty.

Technologies we currently use are Node.js, JavaScript (we like newer ECMAScript a lot), TypeScript, AWS, Docker, TerraForm, Postgres.

How You'll Make An Impact
  • Support a team of 3+ engineers with a focus on mentorship, coaching and personal development
  • Grow and manage a team of hardworking and motivated engineers with high expectations around individual ownership and impact
  • Foster an inclusive, respectful, and dynamic team 
  • Develop a healthy and collaborative culture that is true to The Farmer’s Dog’s values
  • Enable the team to deliver outstanding output 
  • Participate in system design and architecture conversations
  • Represent the team in high-level, cross-disciplinary road-mapping discussions
  • Advocate for the team and remove obstacles
We're Excited About You Because
  • 5+ years of total software engineering experience
  • 1+ years of recent, engineering management experience with a range of responsibilities from developing talent to growing your team into a robust, healthy development organization
  • Experience efficiently delegating team responsibilities, conducting 1:1’s, and providing frequent, transparent, meaningful feedback
  • Domain knowledge of Customer Experience 
  • Experience architecting for high-scalability and availability 
A Few of Our Best Benefits
  • Brand new dog-friendly office in Greenwich Village (upon a safe return-to-office!)
  • Market-competitive compensation and equity packages
  • Comprehensive Healthcare, Dental, and Vision
  • 12 week paid parental leave
  • Flexible PTO and (when in office) WFH policy
  • Discounted fresh food for your pup
  • Your pet interrupting video calls (and in person-meetings) is now a feature, not a bug
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Technology we use

  • Engineering
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks

Location

The Farmer's Dog is located in the heart of Greenwich Village right by Washington Square Park and NYU!

An Insider's view of The Farmer's Dog

What’s the vibe like in the office?

It's so refreshing to be able to walk into my job knowing that I'm truly making a difference. Every person on our team believes in our product and mission, so motivation and passion comes organically. Did I mention that our office is full of dogs?

Matt

Customer Experience

What projects are you most excited about?

We are changing the way people think about pet food by delivering fresh, healthy meals for dogs in personalized meal plans. Supply chain is exciting because it's basically the key differentiating factor for how we can be the most cost efficient, really impact the consumer experience for the better, and always make sure the dogs get fed.

Sana

Head of Operations

How does the company support your career growth?

I feel a crazy opportunity to grow my career the way I want to at The Farmer's Dog. We are encouraged to take risks and are surrounded by genuine, loving, and compassionate people. The culture is supportive of both dog and human health and wellness, and I love that I get to help dogs live longer lives with my dog, Emmy, by my side.

Adrian

Growth Manager

What is your vision for the company?

The Farmer's Dog is on a mission to change the way people think about feeding their pets. Our goal is to educate & give people the tools to give their pets the healthiest diet. We believe that once the world is educated about fresh food, people will stop feeding their pets processed food and the life expectancy for the entire species will increase.

Brett

Co-Founder & Head of Community

What does your typical day look like?

As CEO, I spend my days making the hard decisions, hiring the best people, protecting the team, and making sure the company is financially sound. I also get to choose which dogs are allowed in the office (all of them).

Jonathan

Co-Founder & CEO

What are The Farmer's Dog Perks + Benefits

The Farmer's Dog Benefits Overview

Brand new dog-friendly office in Greenwich Village
Discount on TFD food for your pup!
Comprehensive Healthcare, Dental, and Vision
Unlimited vacation & sick days
Flexible work-from-home policy
Team outings, coffee always brewed fresh, and a strong snack game (avocado toast always)

Culture
Partners with Nonprofits
We love partnering with rescue organizations, adoption centers, and other organizations who are as passionate about dogs and dog people as we are.
Friends outside of work
Eat lunch together
Whether we're ordering in, going out, or bringing our own, we take lunch seriously.
Team owned deliverables
Group brainstorming sessions
We love a good offsite and have regular all-hands meetings led by the co-founders.
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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