Key Account Manager

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of Papaya's most valuable accounts. It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:

• Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional Lead and internal teams to develop and execute amendments supporting new solutions.
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future priorities.
• Collaborate with the Regional Lead and stakeholders to support RFPs and RFIs, contribute to compelling proposals, and participate in RFP interviews alongside the Sales team.
• Strive to achieve individual and team KPIs, continuously monitor account health, identify risks and opportunities, and take corrective actions when necessary.
• Optimize client interactions, account planning, and sales strategies by leveraging playbooks, AI tools, and scalable processes. Provide feedback and recommendations for process improvements based on customer insights and business outcomes.

• Bachelor's degree in business, marketing, or a related field.
• 5+ years' experience in account management or sales.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Payroll, HRIS, or Fintech industries.
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot, Gemini, Claude) to improve customer engagement, analysis, communication, and operational efficiency.
• Client-focused with a passion for outstanding service.
• Strong organizational and time management skills.
• Collaborative team player adaptable to a fast-paced environment.

Success in this Role

The ideal candidate combines strong relationship management and commercial acumen with a modern AI-enabled approach to account management. They leverage technology to work smarter, make better decisions, scale customer engagement, and continuously improve business outcomes for both customers and Papaya.