Manage payoff, HOA, and lien requests; order and track payoff and HOA demands; maintain accurate escrow file documentation and status. Provide excellent customer service to internal and external partners, support standardized workflows, and handle multiple high-volume deadlines while ensuring compliance and audit readiness.
Key Responsibilities
Payoff, HOA & Lien Processing
- Order payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
- Proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines.
- Maintain accurate, up-to-date file documentation and status tracking within required systems.
Operational & Customer Service Excellence
- Deliver superior customer service to internal market brands and external transaction partners.
- Maintain organized, compliant, and audit-ready files in accordance with NOC standards and procedures.
- Effectively manage multiple files and competing deadlines in a high-volume, deadline-driven environment.
- Support operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately.
Qualifications & Requirements
Required Skills & Competencies
- Strong ability to comprehend, interpret, and draft clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
- Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
- Demonstrated commitment to service excellence and responsiveness.
- High level of organization with exceptional attention to detail and accuracy.
- Proven ability to meet deadlines, maintain consistent follow-through, and adhere to established procedures.
- Comfort working in a fast-paced, high-volume, production-oriented environment.
Preferred Qualifications
- One (1) year of experience in escrow, title, real estate, or mortgage operations.
- Familiarity with escrow and title systems, workflow tools, and document management platforms.
- Experience handling payoff demands, HOA demands, and common title-related liens.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Tuition reimbursement for approved programs
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.
Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
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Manage payoff, HOA, and lien requests; track and maintain accurate escrow/title files; deliver customer service to internal and external partners; follow standardized workflows to meet closing timelines and ensure compliant, audit-ready documentation in a high-volume environment.
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