Provides Level 1 and Level 2 hardware and software support to campus administration, faculty, and students. Responsibilities include diagnosing and resolving technical issues, managing support tickets, configuring computers and accounts, updating servers, installing and repairing equipment, building cables, tracking IT supplies, documenting procedures, and educating users. The role requires occasional evening and weekend work, some travel, and support for residential and hybrid students.
Job Summary & Responsibilities
JOB DESCRIPTION
Information Technology School Support
Reports to: Campus President
Position Summary:
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty.
Essential Duties and Responsibilities:
- Responds to administration/faculty/student inquiries concerning system(s) operations.
- Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions.
- Tracks, prioritizes, and documents requests using an IT support request system.
- Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
- Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
- Performs regular updates to servers.
- Installs and builds cables for the campus.
- Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
- Documents systems processes and procedures.
- Other duties as assigned.
Student Support (Residential/Hybrid)
- Responsible for setting up student accounts.
- Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses.
Administration/Faculty Support
- Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software.
- Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
- 2-5 years of IT support experience
- Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Preferred QualificationsSkills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
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Provide L1/L2 hardware and software support to students, faculty, and administration. Diagnose, repair, install, and configure computers, servers, printers/scanners, and campus cabling. Track and prioritize requests in a ticketing system, maintain IT supplies, perform server updates, document procedures, set up user accounts, and educate staff on equipment and software. Evening and occasional weekend hours required.
Professional Services
Provide Level 1–2 hardware and software support to students, faculty, and administration: troubleshoot accounts, install/configure and repair computers and peripherals, maintain servers, manage IT inventory, document procedures, and track requests in an IT ticketing system. Evening and occasional weekend coverage required.
Professional Services • Social Impact • Financial Services
Provide level 1 and 2 IT support for hardware and software issues to administration, faculty, and students. Install and configure equipment, track requests, and educate users.
Top Skills:
Computer InstallationHardware SupportIt Equipment SetupIt Support Request SystemSoftware Support
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