Job Description
For both our employees and our businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.
Job Responsibilities:

• Serve as trusted advisor to technology, operations and business leaders, especially in fast moving and high pressure situations
• Maintain a laser-like focus on the impact and expected reactions of customers and employees
• Communicate simply, clearly and quickly to internal and external audiences
• Gather and process information quickly, recommend communication approach and messaging and create consensus
• Coordinate messaging across call centers, branches, digital, social media and media, and deploy judiciously.
• Build and maintain relationships with senior business and functional leaders as well as other key stakeholders in legal, risk and public affairs
• Anticipate potential risks to businesses and customers, and develop potential responses
• Coordinate the work of talented individuals, inspire performance excellence and foster a collaborative team culture
• Prepare internal audiences for the expected reaction of customers, the media and regulators to challenging news and situations

Required Qualifications, Skills and Capabilities:

• 10+ years of relevant external communications experience in a large, matrixed organization or within a PR agency, preferably supporting high-profile consumer brands
• Strong interpersonal and networking skills
• Excellent verbal and writing skills, especially the ability to simplify complex issues into everyday language
• Experience in working quickly on crisis topics with incomplete and emerging information
• Ability to deliver uncomfortable truths to internal and external audiences during challenging situations
• Ability to bring calm, clear thinking to stressful situations
• Experience working cross-functionally and collaborating with team members across business and staff areas
• Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact
• Maintain a passion for protecting and enhancing the reputation of our firm

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.