Executive Support Lead

Position Summary: 

The Executive Support Lead is a critical, role responsible for overseeing and optimizing the support provided to our executive leadership team. This individual will act as a technical and operational lead of executive support staff, ensuring seamless operations, proactive support, and a high degree of professionalism. In addition, this position will provide direct support to the CEO.

Key Responsibilities:

Team Leadership & Development:

• Lead, mentor, and a team of executive support staff, fostering a culture of excellence, collaboration, and continuous improvement.
• Manage workload distribution and ensure appropriate support for all executives.
• Provide operational and strategic updates to management regularly.

Strategic Support & Operations:

• Act as a central point of contact for executive escalations, and coordinating solutions as required.
• Proactively identify and implement process improvements to enhance the efficiency and effectiveness of executive support.
• Oversee the planning and execution of executive-level meetings, offsites, and events, ensuring all technical items are handled flawlessly.
• Serve as a liaison between executives and other departments, taking ownership of issues and driving them to resolution.
• Provide all levels of IT support to the CEO as needed, including travelling to Executive residences and travelling to support CEO meetings and events.

Relationship Management:

• Build strong, trusted relationships with the executive leadership team, understanding their preferences and priorities.
• Collaborate with other departmental leaders to ensure alignment and seamless support across the organization.
• Act as an ambassador for the executive team, representing them professionally in internal and external interactions.

 Leadership Qualifications:

• 5 years of progressive experience supporting C-level executives, preferably in a fast-paced, dynamic environment.
• 5 years of experience in a lead, or similar role.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• Demonstrated ability to exercise independent judgment, discretion, and maintain confidentiality.
• Excellent written and verbal communication skills, with a keen eye for detail and strong proofreading abilities.
• Proactive, resourceful, and a problem-solver with a strong sense of urgency.
• Ability to work independently and as part of a team in a highly collaborative environment.
• Extreme level of discretion in handling confidential information; with a clear understanding of the responsibility and compliance related to elevated system access as it pertains strictly to Executive support
   

Technical Qualifications:

• Knowledge of Windows 10, Windows networking fundamentals, IP Networking, Wireless networks, C/Laptops/tablets, Outlook, LAN/WAN integration and mobile assets such as iPads and iPhones, VPN and remote computing
• PC hardware and software troubleshooting skills and experience
• Experience with AV/Conferencing technology; Cisco Webex preferred.

The pay range for the role is $115,800 to $165,200. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.