Experience & Growth Digital Product Manager

As a Product Manager in Channel Experiences & Growth Digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are growth oriented and responsible for acting as the voice of the customer and developing profitable products that help acquire new customers & deepen the relationships with new customers through contextualized value realization on our digital properties (Web & App). Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, impact and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers & the firm.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product’s key success metrics such as engagement, growth, feature and functionality adoption, risk posture, and reliability.
• Lead a team of product managers, driving strategy, accountability & prioritization to deliver on OKR’s.
• Drives vision, strategy & alignment as the leader of the team
• Analyzes data, behaviors & customer impacts to mitigate risk & achieve OKR’s & goals. 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area 
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
• Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.
• Strong communication & visualization skills with ability to frequently share product vision and drive clarity on questions/answers needed to deliver features 
• Demonstrated technical and customer problem-solving skills (problem definition, platform context, and technology/approach evaluation)
• Ability to define, track, and manage product success & business growth metrics.
• Experience & ability to lead, develop & grow talent as well as build culture within a team
• Strong business & commercial acumen

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience fostering a culture of innovation and collaboration within cross-functional team
• Demonstrated ability to lead and coordinate complex initiatives across multiple areas with strong strategy alignment and prioritization
• Experience partnering closely with engineering, design & marketing teams on technical product strategy and delivery
• Demonstrated ability to balance innovation with risk management and reliability outcomes for technical products
• Experience fostering a culture of innovation and collaboration within cross-functional teams

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans