F&B Waiter - NoMad Singapore

GENERAL DUTIES

Welcome and engage guests warmly, ensuring a memorable and personalised dining experience. 

• Receive and process guest orders accurately and efficiently. 

• Serve food and beverages promptly and professionally in accordance with service standards. 

• Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials. 

• Provide recommendations and answer guest enquiries confidently and professionally. 

• Ensure all tables and service areas are clean, organised and properly prepared at all times. 

• Assist with restaurant opening and closing procedures. 

• Handle guest payments and settlements accurately in accordance with hotel procedures. 

• Coordinate with kitchen and bar teams to ensure timely and seamless service delivery. 

• Support banquet, event and in-room dining operations when required. 

• Assist with beverage preparation or barista duties when operationally required. 

• Carry out any other reasonable duties and responsibilities as assigned by Management. 

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Deliver attentive, intuitive and engaging service to all guests. 

• Anticipate guest needs and respond proactively to requests and preferences. 

• Handle guest complaints and feedback professionally and efficiently. 

• Maintain a strong understanding of NoMad’s service standards and dining concepts. 

• Ensure all guest interactions reflect professionalism, warmth and genuine hospitality. 

• Promote hotel dining venues, promotions and experiences confidently to guests. 

OPERATIONS & STANDARDS

• Ensure compliance with all food safety, hygiene and sanitation standards. 

• Maintain proper mise en place and service station readiness throughout the shift. 

• Follow operational procedures and service sequences consistently. 

• Ensure accuracy in electronic ordering systems and point-of-sale transactions. 

• Maintain cleanliness and organisation of all dining and back-of-house service areas. 

• Support inventory control and minimise wastage where possible. 

TEAMWORK & COLLABORATION

• Work collaboratively with kitchen, bar and service teams to ensure seamless operations. 

• Maintain positive and professional working relationships with colleagues across departments. 

• Support team members during busy service periods and special events. 

• Participate actively in training sessions and continuous learning opportunities. 

• Contribute ideas and suggestions to improve guest satisfaction and operational efficiency. 

HEALTH, SAFETY & COMPLIANCE

• Adhere to all hotel health, safety and security policies and procedures. 

• Ensure safe handling of food, beverages and equipment at all times. 

• Maintain excellent grooming and hygiene standards in accordance with company guidelines. 

• Report any accidents, incidents or unsafe conditions promptly to Management.