Jobs at Hilton

Greets and welcomes guests, determines their needs, manages seating charts and dining flow, responds to inquiries and special requests, and supports restaurant opening, closing, and service-preparation tasks such as stocking and folding silverware.

Greets and seats guests, manages seating flow and dining activity, responds to inquiries and special requests, and supports opening, closing, stocking, and service preparation tasks.

Supports the Director of Front Office in managing hotel front office operations, guest service, registration, room inventory, cost control, VIP experiences, and policy compliance. Monitors service standards and performance reports, contributes to revenue and marketing initiatives, and coordinates departmental improvements. Leads team engagement, performance management, professional development, and recognition efforts while ensuring memorable guest experiences and operational efficiency.

Conduct security patrols throughout the hotel, identify and address safety risks, assist with incident investigations, prepare accurate security reports, respond to emergencies, and provide professional assistance to guests.

Leads banquet culinary operations, coaches kitchen staff, oversees production and service, develops seasonal menus and specials, coordinates Front and Back of House teams, supports inventory, ordering, and scheduling, and ensures compliance with health, safety, sanitation, and alcohol-awareness standards.

Oversee hotel building maintenance, mechanical, electrical, HVAC, and life safety systems. Ensure regulatory compliance, prioritize and verify maintenance work, coordinate contractors and city officials, handle service requests and emergencies, and recruit, train, schedule, supervise, and evaluate the engineering team.

Leads Hilton Lifestyle hotel developments across North America from pre-signing through opening. Oversees architecture, design, construction, renovations, conversions, and adaptive reuse while balancing brand vision, operational performance, commercial priorities, and guest experience. Reviews design and construction documents, conducts site inspections, manages risks, coordinates owners and consultants, drives decisions, and maintains project reporting. The role requires hospitality development expertise, strong project leadership, and travel of 40–50%.

Manage daily housekeeping operations for a luxury hotel, including cleanliness standards, room readiness, inspections, administrative processes, budgeting, forecasting, cost controls, and policy enforcement. Supervise, coach, and develop housekeeping team members while ensuring guest rooms and public areas meet quality and compliance standards.

Provides in-room dining service at a luxury hotel by answering guest calls, taking and accurately entering food and beverage orders into the point-of-sale system, explaining menu items, upselling offerings, processing payments, reconciling checks, and delivering friendly, personalized hospitality. Requires complete open availability due to union scheduling, with variable hours based on seniority and business needs.

Leads enterprise sales strategy initiatives focused on extended-stay lodging growth. Develops strategic roadmaps, business cases, ROI analyses, go-to-market plans, program charters, performance initiatives, and executive presentations. Partners with sales, product, marketing, finance, operations, technology, and regional teams to influence decisions, align stakeholders, and operationalize global commercial strategies.

Supports daily front office and hotel operations under department leadership, assists other departments to gain cross-functional hospitality experience, and collaborates with team members to deliver positive guest experiences.

Provides administrative and operational support for hotel sales, including data entry, invoice distribution, Salesforce tracking, documentation, reporting, lead research, account qualification, discovery calls, and proposal preparation. Collaborates with sales teams, customers, and hotel partners to identify opportunities and deliver tailored solutions. Also assists with customer engagement activities, special projects, meetings, and conferences.

Supports hotel sales operations through administrative tasks, Salesforce tracking, invoicing, recordkeeping, proposals, contracts, reporting, lead research, qualification, discovery calls, and customer relationship development. Assists with special projects, events, meetings, and conferences while helping generate new business and maintain a qualified sales pipeline.

Provides upscale food and beverage service at Peacock Alley, creating personalized guest experiences. Responsibilities include learning menus and promotions, taking and entering orders into the point-of-sale system, delivering orders efficiently, maintaining a clean and stocked service station, and following health, safety, sanitation, and alcohol-awareness regulations. Complete open availability is required for this union position.

Maintains cleanliness across hotel public areas, including restrooms, hallways, elevators, offices, stairwells, and event spaces. Greets guests, delivers requested items, assists with room cleaning, stocks housekeeping supplies, performs deep-cleaning projects, and reports maintenance issues. The role supports efficient housekeeping operations and contributes to a welcoming guest experience.

Leads Hilton’s commercial partnership strategy and Commerce Media Network pipeline. Develops new business, negotiates high-value agreements, builds pricing and forecasting models, and expands partnerships across travel, retail, media, entertainment, and lifestyle categories. Collaborates with marketing, technology, legal, finance, data, and loyalty teams to launch campaigns, operationalize ad tech integrations, measure performance, and maximize revenue, member engagement, and partner ROI.

Leads labor relations strategy for a luxury hotel, including union partnership management, negotiations, grievances, arbitrations, mediations, labor claims, wage administration, employment-law compliance, and advising senior leadership. The role also develops a high-performing employee relations team through engagement, performance management, retention, professional development, and recognition programs.

Leads the hotel’s HR strategy and operations, including recruitment, workforce planning, training, performance management, succession planning, employee relations, labor compliance, policy administration, budgeting, engagement, and retention. The role partners with hotel leadership to ensure regulatory compliance, optimize labor costs, develop talent, resolve workplace issues, and cultivate a high-performing team culture.

Conducts interior and exterior hotel security patrols, identifies safety risks, investigates incidents, prepares accurate security reports, responds to emergencies, and assists guests professionally with safety and security concerns.

Coach a portfolio of Hilton hotels through structured service improvement programs. Responsibilities include diagnosing service gaps, facilitating root-cause analysis, creating and monitoring action plans, advising hotel leaders, analyzing guest and operational data, coordinating corporate stakeholders, tracking program progress, and supporting sustainable performance improvements. The role is remote within the U.S. with travel of up to 75%.