Field Application Specialist - Upstate New York

The Role

As we continue to grow as QuidelOrtho, we are hiring for a Field Application Specialist in New York. The Field Application Specialist is the front-line resource responsible for providing technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales within a geographic territory or list of named accounts. Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers by teaming with Acute Account Managers (AAMs) and Strategic Account Executives (SAEs), as applicable. This is a remote position covering the New York territory.

The Responsibilities

• Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework

• Menu Expansion: Proactively team with AAM & SAE to identify and close menu expansion opportunities

• Strategic Planning: Team with AAM & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.

• Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TM

• Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues

• Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points

• Cross-Team Coordination: Collaborate with AAM to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable

• Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment

• Perform other work-related duties as assigned.

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations.  The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

• Education: Minimum of a Bachelor’s Degree with the Medical Technology certification, or equivalent experience.

• Experience: Clinical Background: Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.

• Industry/Domain Knowledge: Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.

• Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment

• Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement

• Communication: Advanced verbal and written communication skills

• Must have a valid US driver's license in good standing.

• Travel: Overnight travel of 50-75% will be required, depending up on workflow.

Preferred:

• Experience within Healthcare or Medical Device industry

The Key Working Relationships

Internal Partners:

• Acute Account Manager to strategically plan and conduct sales calls

• Strategic Account Executive regarding any SAE-led IDN-related opportunities

• CL/TM Area Technical Specialist to escalate complex implementations and service issues

• Commercial Operations to ensure timely and accurate forecasting and reporting, and support of enablement initiatives

External Partners:

• Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

Typical outside field based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear.  Frequently required to stand, walk, and sit.  Occasionally required to reach, climb, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights.  On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 25 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $68,000 to $116,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].

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