Field Business Manager - Northwest Region

JOB DESCRIPTION

• Develops implements and manages tactical plans and budgets to achieve assigned objectives.
• Assures services are delivered in a technically competent and cost-effective manner.
• Assigns work tasks and estimates staffing requirements to meet customer needs.
• Responsible for ensuring that all inspection and audit activities within assigned region are carried out in accordance with planned processes and/or documented procedures.
• Maintains proper staffing levels within region by monitoring workload demands and available resources.
• Assures customer satisfaction by addressing any customer complaints or concerns regarding activities conducted within assigned region.
• Manages continuous improvement in area by developing and implementing preventive and corrective action systems.
• Communicates and meets with clients to discuss technical issues related to factory visits or to discuss UL policies, procedures and requirements related to factory visits and the control of the UL Mark.
• Develops and maintains an ongoing knowledge of the client base within assigned area to meet customer expectations and identify areas of expansion. Integrates continuous improvement concepts and techniques into all aspects of the job.
• Applies organizational policies and assures adherence to departmental procedures.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
• May manage the qualification, selection and continuous relationship of subcontract Field Service professional services.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• Bachelors' degree or diploma from an accredited university through a formal program of study in Engineering or relevant Engineering Discipline (such as Engineering Technology, Manufacturing Technology or Physics but not limited to these disciplines only) generally ten years directly related experience.
• Solid experience as lead or participant in cross-functional or global projects or worked in multiple functions or regions.
• Demonstrates the ability to listen, learn and teach.
• Demonstrates the ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning.
• Demonstrates an advanced understanding of how decisions impact business results, management concepts such as effectively building a diverse team and planning and thinking strategically.
• Demonstrates the ability to make the complex simple and present information in a concise, relevant and powerful manner.
• Demonstrates the ability to effectively manage employees and other team leads in a technical arena and to lead a Lean Sigma organization.
• Ability to analyze and interpret a wide variety of materials including analyses, data, financial reports.
• Ability to listen, learn and teach.
• Ability to work in and understand diverse cultural environments.
• Demonstrates customer collaboration, project management and business acumen skills.
• Demonstrates the ability to take calculated risks and plan for contingencies.
• Detailed knowledge of the technical vocabulary common to the appropriate discipline.

You must be located in the Northwest Region - Oregon, Washington or California areas
What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $128,000 to $145,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:
Curious? To learn more about us and the work we do, visit UL.com
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
If you like getting out and about, you'll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications - we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year's Eve ball in Times Square. Every day's different and there's always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.