Manage end-to-end onboarding for providers, TPAs, and employer groups onto payment and financial services platforms. Validate banking, tax, compliance, and entity documentation; conduct due diligence and screening; configure EFT, ACH, funding, and account structures; resolve exceptions; maintain audit-ready records; report pipeline metrics; and coordinate with Finance, Compliance, Product, Engineering, and external stakeholders to improve onboarding processes and systems.
We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.
We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.
Role Summary
The Financial Services Onboarding Specialist is responsible for guiding providers, Third-Party Administrators (TPAs), and employer groups through accurate, timely, and compliant onboarding onto Nomi Health's payment and financial services platforms. This role owns the end-to-end collection, validation, and processing of banking, tax, and compliance documentation across all entity types, ensuring onboarding activity meets regulatory requirements and internal controls. The role partners closely with Compliance, Finance, and Product/Technology teams to maintain a smooth, low-risk onboarding experience for new and existing partners.
Key Responsibilities:
- Manage end-to-end onboarding of new providers, TPAs, and employer groups onto payment and financial services platforms, ensuring completeness and accuracy of banking, EFT, and tax identification (TIN) information
- Validate onboarding documentation (W-9s, banking confirmation letters, voided checks, entity formation documents, plan/account setup forms) against company and regulatory standards, tailored to entity type (provider, TPA, or employer group)
- Perform due diligence checks appropriate to entity type, including NPI registry verification and OIG/SAM exclusion screening for providers, and negative news and entity verification review for TPAs and employer groups
- Ensure all onboarding activity adheres to regulatory and internal compliance guidelines, including BSA/AML, KYC, NACHA rules, and company-specific controls
- Coordinate account and banking structure setup for TPAs and employer groups, including funding arrangements, EFT/ACH configuration, and plan-level account mapping
- Triage and resolve onboarding exceptions, discrepancies, and documentation gaps in coordination with providers, TPAs, employer groups, and internal stakeholders
- Maintain accurate, audit-ready onboarding records and status tracking across CRM/Salesforce and internal systems
- Coordinate with cross-functional teams (Finance, Compliance, Engineering, Product) to resolve escalated onboarding issues and reduce time-to-activation
- Prepare onboarding status reports, pipeline metrics, and exception trends for internal stakeholders
- Collaborate with Product and Technology teams to identify onboarding platform defects, define requirements, and validate enhancements that improve reliability and efficiency
- Maintain and follow standard operating procedures for onboarding workflows; recommend process improvements where appropriate
- Assist with audit support by providing documentation and transaction/onboarding-level detail as needed
Key Responsibilities
Required Skills & Qualifications:
- 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations
- Working knowledge of BSA/AML, KYC, and NACHA compliance concepts as applied to onboarding and account setup
- Strong attention to detail with demonstrated ability to validate financial, banking, and compliance documentation accurately
- Ability to translate onboarding pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs
- Strong written and verbal communication skills with the ability to present onboarding status and issues clearly to technical and non-technical audiences
- Demonstrated ability to investigate documentation discrepancies, ask incisive questions, and resolve issues with internal and external stakeholders
- Track record of building effective working relationships across departments including Finance, Compliance, Product, and Engineering
- Proficiency in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation
- Proven ability to manage a high-volume onboarding pipeline and competing priorities in a fast-paced environment while maintaining accuracy and accountability
- Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency
- Self-directed and proactive, with demonstrated ownership of outcomes and a continuous improvement mindset
Preferred Qualifications:
- Experience onboarding a mix of entity types (providers, TPAs, employer groups) in a healthcare, payments, or financial services environment
- Familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screening, or similar due diligence tools
- Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve onboarding workflows, accelerate documentation review, or automate repetitive tasks
- Working knowledge of SQL for querying databases, building ad hoc reports, or investigating onboarding data discrepancies
- Experience with Salesforce, Jira, or other CRM/operational workflow tools; comfort learning and navigating new systems quickly
Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manages brand alignment and serves as the liaison between business stakeholders and creative teams. Oversees creative strategy, project scope, planning, execution, budgets, timelines, and delivery across marketing channels. Reviews campaign analytics to identify optimization opportunities, facilitates collaboration, presents work to internal clients, and supports performance marketing initiatives. Requires substantial creative agency experience, project management expertise, and the ability to use AI to improve operational efficiency.
Top Skills:
AIFigmaMS OfficeMicrosoft TeamsSharepointWorkfront
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Design, build, deploy, and scale production AI agents and platforms for legal workflows. Develop and evaluate agent solutions, optimize performance and cost, redesign business processes, and promote responsible AI adoption. Collaborate with Legal, Enterprise AI, Data, Security, Privacy, and Engineering teams to deliver secure, reliable, scalable solutions. Contribute frameworks, training, governance guidance, and innovative applications using modern LLM and AI techniques.
Top Skills:
Advanced RetrievalAgent FrameworksAi AgentsAi GatewaysAi/MlAWSFine-TuningGCPKnowledge GraphsLarge Language ModelsModel Context ProtocolModel CustomizationMulti-Agent SystemsMultimodal Document ProcessingPythonSecure Tool IntegrationsSynthetic Data
.png)
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Support and optimize People Operations processes across the employee lifecycle, including onboarding, compensation changes, leave administration, and offboarding. Improve workflows through automation and self-service solutions, partner with cross-functional teams and vendors, maintain documentation and audit-ready controls, and lead operational improvement initiatives. Analyze service trends and drive adoption of new processes and tools.
Top Skills:
HrisRpaSelf-Service Hr PlatformsWorkflow Automation Tools
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
