Founding Customer Success Specialist at Movo AI

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network

The next step is to speak to Jack.

Job Title: Customer Success Specialist

Company Description: Movo AI - Voice AI startup automating youth program enrollments

Job Description:
As the founding Customer Success Specialist, you will lead the post-sale journey for youth academies and sports centers. You will design onboarding processes, ensure customer ROI, and act as the primary voice of the customer. This is a high-impact role building the CS function from scratch at a growing NYC startup.

Location: New York, USA

Why this role is remarkable:

• Founding team impact: Shape the entire customer success strategy and operational playbook from day one for an early-stage startup.

• Direct customer influence: Work closely with passionate SMB owners to transform how they manage their business using cutting-edge voice AI.

• Collaborative environment: Work directly alongside the founder in a lean, fast-paced NYC setting with significant equity and ownership potential.

What you will do:

• Lead the end-to-end onboarding experience for new youth sports academies to ensure seamless AI integration and rapid value realization.

• Manage ongoing client relationships and retention efforts, translating complex product features into simple, actionable business outcomes for non-technical users.

• Partner with the product team to provide internal customer feedback, driving the feature roadmap based on real-world usage and academy owner needs.

The ideal candidate:

• Background in management, tech, or implementation consulting with a strong desire to transition into a hands-on, early-stage startup environment.

• Proven ability to manage client relationships with a bias toward action and high empathy for small business operators and educators.

• Exceptional communication skills with the ability to translate technical value propositions into simple, relatable terms for non-technical audiences.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.