Conduct stakeholder discovery across technical and business teams to identify, quantify, and document the value of enterprise Salesforce solutions. Create ROI analyses, executive-ready value reports, presentations, and customer success materials. Partner with sales, customer success, solutions consulting, and marketing teams to support renewals, expansions, executive reviews, and strategic opportunities while recommending additional ways customers can improve Salesforce governance, security, compliance, resilience, and productivity.
We are looking for a fractional, client-facing Business Value Consultant to help customers and prospects understand and document the measurable value created by enterprise Salesforce solutions.
This consultant will conduct thoughtful discovery with business and technical stakeholders, identify operational and strategic outcomes, and turn those findings into clear, executive-ready value reports. The role covers Salesforce operations broadly, including data protection, security, audit readiness, compliance, release processes, governance, and overall platform reliability—not solely DevOps.
What You’ll Do- Interview customer stakeholders across IT, Salesforce, security, compliance, operations, and business leadership.
- Understand the customer’s initial challenges, current workflows, risks, and business priorities.
- Identify and quantify outcomes such as time savings, reduced operational effort, lower risk, stronger compliance readiness, improved data resilience, faster recovery, better governance, and increased Salesforce-team productivity.
- Translate technical capabilities and customer usage into credible business-value stories.
- Create concise customer value reports, ROI summaries, executive presentations, and inputs for customer success stories.
- Partner with customer success, sales, solutions consulting, and marketing teams to support renewals, expansions, executive business reviews, and strategic sales opportunities.
- Recommend additional opportunities for customers to realize more value from their Salesforce environment.
RequirementsWhat We’re Looking For
- Experience in value consulting, management consulting, customer success, enterprise SaaS consulting, or business transformation.
- Strong familiarity with the Salesforce ecosystem and how Salesforce teams operate.
- Working knowledge of Salesforce data backup and recovery, security, audit trails, compliance, governance, and release/change-management practices.
- Ability to speak credibly with both technical practitioners and executive stakeholders.
- Experience building ROI analyses, value assessments, business cases, customer success stories, or executive reports.
- Excellent discovery, interviewing, analysis, writing, and presentation skills.
- Strong judgment: you distinguish verified customer outcomes from assumptions and document methodology clearly.
- Availability for flexible, project-based customer engagements across North American time zones.
Similar Jobs
Other • Utilities
Supports small-business sales teams by designing, presenting, and consulting on wireless solutions. Provides technical expertise in wireless devices, network technologies, coverage, and value-added services; participates in customer meetings, demonstrates solution benefits and ROI, assists with in-building coverage requests, and supports sales adoption. The remote role aligns to a Texas territory and requires 25–50% travel.
Top Skills:
In-Building Coverage SolutionsTelecommunicationsWireless DevicesWireless Networks
Other • Utilities
Provides technical consultation and solution guidance to small-business sales teams and customers. Designs and presents wireless solutions, analyzes network coverage, supports in-building coverage requests, demonstrates products, and explains features, benefits, and ROI. Maintains expertise in wireless devices, network technologies, and value-added solutions while supporting customer meetings, sales adoption, and customer satisfaction across an assigned territory.
Top Skills:
Network TechnologiesTelecommunicationsWireless DevicesWireless Networks
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Serves as the principal technical authority for the enterprise ServiceNow platform. Defines platform architecture, roadmaps, standards, governance, integration patterns, data models, security controls, and engineering practices across multiple ServiceNow products. Leads architecture reviews, solution design, modernization, scalability, resilience, lifecycle management, and technical-health initiatives. Partners with enterprise architects, cybersecurity, infrastructure, data, business leaders, vendors, and delivery teams while mentoring technical staff and advising senior leadership.
Top Skills:
App EngineBusiness RulesCi/CdCloud ArchitectureCmdbCsdmCybersecurityDevOpsDiscoveryFlow DesignerIdentity And Access ManagementIntegrationhubMid ServersNow AssistPerformance AnalyticsRest ApisScript IncludesService MappingService PortalServicenowSoap ApisUi BuilderVirtual AgentWebhooksWorkspace
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
