Teleperformance Logo

Teleperformance

Fraud & Risk Analyst - Mandarin- Kuala Lumpur

Posted One Month Ago
Be an Early Applicant
Remote
Hiring Remotely in Mỹ
Mid level
Remote
Hiring Remotely in Mỹ
Mid level
Analyzes financial transactions to detect and prevent fraud, investigates incidents, records losses, performs root cause analysis, and recommends control improvements. The role monitors emerging fraud threats, maintains industry intelligence networks, supports fraud risk infrastructure, and provides training and guidance to business and support teams on fraud awareness and mitigation.
The summary above was generated by AI
Overview

We are looking for a Fraud Analyst responsible in detecting and preventing fraudulent activities by analyzing financial transactions, identifying suspicious patterns, and conducting investigations to mitigate financial losses.


Qualifications
  • University Degree or equivalent preferred.
  • A minimum of 3 years in practical fraud risk management.
  • Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
  • Experience in law enforcement and investigation processes would be an added advantage.
  • Have good working knowledge of cyber frauds and social engineering modus operandi.
  • Have knowledge of the financial services industry, specifically in banking
  •  
  Responsibilities
  • Manage responses to fraud incidents escalated to FRM
  • Investigations, booking of fraud losses and reporting in a timely manner
  • Doing root cause analysis and suggest improvements in controls and processes
  • Ensure a good and effective market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments, threats and trends. Pro-actively propose additional or new mitigating measures to manage emerging fraud risks, based on changing fraud trends and landscape.
  • Recommend and assist in development of infrastructural support for FRM functions.
  • Support the fraud risk awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.
 

Similar Jobs

Junior
Software
Reviews fraud appeals, high-risk transactions, pending reviews, chargebacks, and representment cases. Analyzes user behavior, payment details, proof documents, fraud trends, and business-line risk factors to determine appropriate actions. Handles escalations, blacklist releases, whitelisting, and customer responses according to SOPs. Ensures cases meet SLA and accuracy requirements while identifying emerging fraud patterns and supporting compliance across global users.
Top Skills: CmsE-WalletsMicrosoft Office SuitePaypal
7 Minutes Ago
Remote or Hybrid
United States
49K-83K Annually
Senior level
49K-83K Annually
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.
Top Skills: Catalyst Claims PlatformClaude AiData FeedsEibHcm PlatformsHrisHris ApisMicrosoft CopilotExcelWorkday
7 Minutes Ago
Remote or Hybrid
United States
49K-72K Annually
Mid level
49K-72K Annually
Mid level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.
Top Skills: Ai ToolsDca DatabaseExcelMicrosoft PowerpointMicrosoft Word

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account