FreeWheel Solutions Engineer - New York

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Solutions Engineer is a technical subject-matter expert responsible for solution design, configuration, product activation, integration support, and technical troubleshooting. This role sits within FreeWheel's Global Client Services / Client Solutions organizations and supports clients in using FreeWheel's ad‑tech platforms effectively. Candidates with industry experience will be prioritized. This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.
Job Description
Core Responsibilities

• As a trusted partner, providing technical guidance on how to optimize the usage of our platform on a day-to-day basis with clients.
• Execution of implementation projects, working to grow clients' product usage through new integrations
• Analyzes business needs and technical feasibility for clients based on current technology architecture, and develops and documents strategic, cost-effective business and technical solutions
• Participates in the product release cycle through requirements gathering
• Articulates technical solutions and translates business requirements directly from customers.
• Captures technical details of client-specific implementations, and maintain this information within well-updated documentation of clients' technology architecture
• Assists in preparation of materials for client renewal opportunities, product upsells, business reviews, account plans, etc.
• Other duties and responsibilities as assigned.

Qualifications:

• Degree in STEM, or equivalent practical experience
• Experience working within technology and/or the advertising and media industry
• Experience working in advertising technology or related SaaS role
• Experience working in a sales engineering or customer facing role
• Experience working directly with 3rd party technology vendors
• Experience with SQL or equivalent

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Problem Solving; Troubleshooting; Collaborating
Salary:
Primary Location Pay Range: $90,527.19 - $135,790.78
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years