Front Desk Monitor

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Client Care Worker

The Client Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Commonwealth Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with behavioral health issues. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs

Location: Bronx, NY 10472

Minimum Qualifications:

• High school diploma or GED preferred with at least two years of relevant experience.
• Clean and valid driver’s license. Must maintain agency authorized driver status.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• Coordinator of Fire Safety & Alarms (F80).

Client Care Worker Principal Responsibilities:

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. 
• Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers, and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide optimal customer service.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook. Drive agency vehicles to transport clients, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today!