Front Desk Registration - Senior Associate - Troy

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice.

This position is located at Samaritan Hospital/ St. Mary's Campus, Troy, NY.

What you will do:

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration

• Check-in

• Check-out

• Charge entry/claims

• End of day processes

• General duties including but not limited to:

  • Document processing

  • Scanning

  • Inbox monitoring

Responsibilities:

• Ensure distribution of work throughout the team is sufficient to meet daily schedules

• Display leadership qualities

• Manages daily staffing needs in coordination with office and float pool managers

• Serve as a mentor and role model to all colleagues

• Schedules patient appointments to maximize patient access.

• Handles all incoming calls and directs appropriately.

• Registers patient, obtains necessary consent forms and patient demographic data.

• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.

• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.

• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.

• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.

• Obtains referrals for specialist office visits.

• Consistently and accurately passes charges in accordance with office policies and procedures.

• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.

• Maintains patient confidentiality and adheres to HIPAA regulations. 

• Works cooperatively with all team members to ensure quality patient care at all times.

• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.

• Cross covers other areas needed

What you will need:

• Strong leadership skills required

• Associate’s degree preferred, High School Diploma/Equivalent Required

• Demonstrated proficiency with Microsoft Office product and other computer applications

• Demonstrated experience with delivering successful customer service

• Demonstrated experience with handling multiple priorities in a deadline driven environment.

• Managing difficult customers respectfully and without confrontation

• Previous medical office experience preferred

• Ability to lift 25 lbs.

Pay Range: $18.50 - $23.90

Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.