The FO Automated Operations Engineer monitors and troubleshoots transmission network incidents, manages alarms, coordinates with teams, and supports service continuity in a telecom environment.
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About this opportunity
We are looking for a FO Automated Operations Engineer to monitor, analyze and handle transmission network incidents in an operational environment. The role is responsible for ensuring network availability, performance and service continuity by managing alarms, troubleshooting faults and coordinating with field teams and vendors.
What you will do
What you will bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 781060
About this opportunity
We are looking for a FO Automated Operations Engineer to monitor, analyze and handle transmission network incidents in an operational environment. The role is responsible for ensuring network availability, performance and service continuity by managing alarms, troubleshooting faults and coordinating with field teams and vendors.
What you will do
- Monitor and manage Transmission network alarms using NMS/ENM tools.
- Handle Trouble Tickets (TTs) within agreed SLA and operational targets.
- Perform first-level troubleshooting and isolate faults.
- Identify service impact and prepare Impact Reports for major incidents.
- Escalate critical issues to second-line support, field teams, or vendors.
- Coordinate with cross-domain teams (RAN, IP, Core) during outages.
- Ensure service restoration and validate network stability after recovery.
- Maintain proper shift handover with clear updates on open incidents.
- Ensure compliance with operational processes and incident management procedures.
- Support continuous improvement initiatives to reduce repeated incidents
What you will bring
- Education: BSc in Telecommunications, Computer Science or equivalent.
- 3+ years of experience in a telecommunications or network operations environment.
- Strong understanding of mobile network architecture (2G, 3G, 4G, VOLTE and 5G technologies).
- Good knowledge in CCNA and CCNP
- Strong understanding of microwave transmission systems.
- Knowledge of IP Networks.
- Strong analytical and synthesis capabilities to identify trends, patterns, and root causes of network issues.
- Programming knowledge is a plus.
- Ownership and accountability.
- Ability to work under pressure during critical outages.
- Effective communication and clear reporting skills.
- Decision-making capability in high-impact situations.
- Fluency in English
- Flexibility - this is a 24/7 rotational shift schedule.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 781060
Top Skills
2G
3G
4G
5G
Ccna
Ccnp
Enm
Ip Networks
Microwave Transmission Systems
Nms
Volte
Ericsson Morristown, New Jersey, USA Office
Ericsson Morristown Office Office
Leafy suburban setting with a strong corporate presence. Close to parks, historic downtown Morristown and direct train links to New York City.
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