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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
Submit your interest to join our CX team!
Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in summer 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.
While summer start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!
About the Role
As a Licensed Dedicated Advisor, you'll guide small business owners through one of the most important decisions they make for their teams: health benefits. You'll build lasting relationships with your clients, help them understand their options, and guide them through benefits decisions with clarity and confidence.
This is a high-impact role on a team of licensed benefits experts who serve as trusted partners to employers throughout the benefits life cycle.
What You'll Do
- Serve as the primary benefits contact for a portfolio of small group employer clients
- Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support
- Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
- Provide clear, approachable guidance on health insurance concepts via phone and email
- Ensure clients receive timely, accurate support that meets their needs throughout the year
- Meet SLAs and performance standards in a fast-paced, deadline-driven environment
What We're Looking For
- Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
- Active Life and Health Producer License
- Experience supporting a client portfolio or managing ongoing client relationships
- A track record of strong client retention and service delivery
- Clear communicator who can simplify complex benefits concepts
- Self-starter who thrives with autonomy and adapts well to change
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Gusto New York, New York, USA Office
Located in the heard of midtown, Penn 1 is redefining what it means to work in the Penn District. Gusto's 52nd Floor office boasts amazing views of the city and is centrally located with access to subways, LIRR, and buses, while some Gusties also bike to work!
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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