GCC Performance Manager

Use Your Power for Purpose
Our manufacturing logistics and supply team ensures that customers and patients receive the medicines they need precisely when they need them. By embracing challenges, imagining new possibilities, and taking decisive action, you'll help accelerate the delivery of medicines to the world. Your role is crucial in making sure that the supply chain operates smoothly, overcoming obstacles, and continuously innovating to meet the demands of healthcare.
What You Will Achieve
As a Global Command Center (GCC) Performance Management Manager, you will be responsible for creating clear, trusted visibility into to how the logistics organization is performing against its most important goals. You will sit at the intersection of strategy and execution, working closely with operational leaders to assess the impact of planned initiatives, leverage structured data sources and operational reporting tools to drive clarity, and analyze where future improvement would deliver the most value for Pfizer's patients and customers.
In this role, you will:

• Develop metrics and analyze data to monitor operational performance in logistics. Design and maintain operational reporting, and prepare business case analyses to support continuous improvement initiatives.
• Analyze and compare information from multiple sources to identify cause‑and‑effect relationships. Drive or support corrective and preventative action investigations. Lead meetings with a variety of stakeholders to investigate and improve identified drivers of logistics performance.
• • Oversee the development of shipment‑monitoring capabilities, both for tracking operational performance and for intervening in the event of in‑transit risks. Support the Global Command Center's mission to enable product resilience in transit by partnering with cross‑functional teams to define and implement new risk‑management procedures.
• Provide guidance and lead/co-lead moderately complex projects, managing time and resources effectively, and apply skills and discipline knowledge to contribute to departmental work.
• Make decisions to resolve moderately complex problems, develop new options guided by policies in non-standard situations, and operate independently in ambiguous situations.
• Work independently, receive instruction on unusual or complex problems, determine objectives of assignments, and generally review your own work while seeking directional review from others.
• Exercise judgment utilizing knowledge and experience, potentially becoming a resource for others, and ensure timely delivery of products that meet stringent quality standards aligning with marketing and financial goals.
• Drive the execution and ongoing enhancement of standardized logistics processes and systems to fulfill customer needs, forecast resource requirements, and identify opportunities for improvement in logistics-related products, processes, or services.
• Foster collaboration and agreements among diverse teams, by designing and facilitating reviews of operational metric performance (visual management), and continuous improvement project pipeline (CI loop),enabled by data-backed insights
• Design, develop, and deliver training programs and documentation, acting as the link between external logistics operations and internal operations.

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience
• Significant experience in either logistics management, business intelligence, or operational performance management in a large global organization.
• Proficiency in system validation and the software development lifecycle
• Strong analytical skills, including comfort with statistical interpretation, data modeling, and developing automated KPI dashboards.
• Excellent written and oral communication skills, including an ability to drive results with stakeholders at varying levels.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook, as well as business intelligence and reporting software (e.g. Power BI, Tableau, etc.)

Bonus Points If You Have (Preferred Requirements):

• Formal training in mathematics, analytics, statistics, or data-focused disciplines (e.g., business analytics, applied statistics, operational reporting, etc.)
• Relevant experience in the pharmaceutical industry
• Advanced training in project management, supply chain management, scientific or clinical disciplines, business administration, and/or people development
• Experience in leading global, cross-functional continuous improvement strategies
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

PHYSICAL/MENTAL REQUIREMENTS
Ability to perform mathematical calculations and ability to perform complex data analysis
Work Location Assignment: Hybrid
The annual base salary for this position ranges from $99,200.00 to $160,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Logistics & Supply Chain Mgmt