Global Benefits Management Client Manager

We are seeking a talented individual to join our Mercer Global Benefits Management (GBM) team. This role can be based in New York City. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Global Benefits Manager Client Manager will be responsible for the overall delivery of Mercer's Global Benefits services provided to our clients. This role is critical to our strategy to grow our GBM and MMB Benefits and Advisory book of business as well as retain our GBM/MMB clients. Growing our GBM/MMB practice is a key initiative for Mercer’s leadership team and will have the attention and spotlight of our Senior Executives.

We will count on you to:

• Determine client requirements and briefs client teams.

• Provide guidance and direction to ensure deadlines, service standards and budgets are met.

• Provide clear peer review advice for colleagues.

• Manage international consulting relationships with client at senior management level. Handles more complex and difficult client issues.

• Oversee intellectual capital and training initiatives including conceptualizing new client issue campaigns and tool development.

• Determines the full scope of services provided to the client and sets roles/responsibilities within the client team.

• Set strategic direction and creates demand for new products/services in the marketplace and leads successful global, regional or national marketing initiatives.

• Make a measurable contribution through specialist research, developing intellectual capital, improving processes and representing the company at external seminars.

What you need to have:

• BA/BS degree.

• Experience with global employee benefits or US employee benefits in a consulting environment.

• 5 years of relevant work experience in the field of global health and benefits.

• Ability to prioritize and manage multiple projects simultaneously.

What makes you stand out:

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proven ability to work collaboratively in a fast-paced, cross-functional environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.