Group Client Director (On-Site, NYC)

Who are we?

MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.

About this role: 

Group Client Directors play a critical leadership role in driving the success of MATTE’s client partnerships across campaign, content, experiential, and integrated projects. This senior position combines strategic oversight, high-level client relationship management, and strong operational and financial acumen to ensure work is delivered at the highest standard while supporting the agency’s growth and long-term client retention.

Group Client Directors are responsible for overseeing a portfolio of key accounts, leading Client Services team members across those accounts, and partnering closely with Creative, Production, Strategy, Finance, and Operations to ensure alignment from initial brief through final delivery. This role is focused on client leadership across the agency as a whole rather than within a specific business vertical.

This position reports to the Head of Client Services and serves as a senior partner to agency leadership on account health, revenue forecasting, staffing needs, and client growth opportunities.

Role + Responsibilities:

• Client Relationship Management:
• Develop and maintain valued, long-lasting partnerships with clients within the designated industry vertical.
• Ensure successful delivery of projects by meeting and exceeding client KPIs and expectations.
• Own scopes, staff plans, and burn management for each account, ensuring efficient resource utilization and project profitability.
• Effectively communicate client expectations to internal teams to ensure client feedback and satisfaction. 
• Strategic & Core Projects:
• Lead strategic initiatives and larger tentpole projects within the vertical, aligning agency services with client objectives.
• Provide thought leadership and innovative ideas to drive business growth for clients.
• Cross-functional Thought Leadership:
• Collaborate with cross-functional teams to provide thought leadership, integrating expertise from different disciplines to drive client success.
• Drive cross-sell and organic growth opportunities across various project types (experiential, campaign,  digital, etc.).
• New Business Partnership:
• Act as a partner to the new business team, leveraging expertise to identify and capitalize on new opportunities within the vertical.
• Champion agency initiatives and present contextually relevant sell-in opportunities to clients.
• Team Management:
• Manage and coach your client team to maximize performance and ensure project quality.
• Keep all stakeholders apprised on any key changes in production or post that will affect final delivery.
• Direct and motivate teams to help them use their talents effectively.
• Maintain clarity of information and good channels of communication with other teams at the organization to ensure that projects are moving forward effectively and efficiently.
• Financial Management:
• Ownership and management of account budgets and ensure projects are delivered on time and within budget.
• Monitor and report on the financial performance of client accounts. Provide regular reports and analysis to clients on the performance of their campaigns. 
• Quality Assurance:
• Ensure the highest quality of work is delivered to clients by maintaining rigorous quality control and performance standards.
• Oversee operations and process alignment across business vertical

What you will bring:

• Bachelor's degree or equivalent practical experience
• Previous leadership roles as Director, VP level or above within the aforementioned industries
• Minimum 10 years of combined experience in agencies, brands, and sales teams in the industry
• Minimum 3 years of experience in sales and client facing roles 
• Demonstrated experience understanding and delivering on client needs and developing relationships within particular industries
• Passion for culture and fostering community
• Excellent presentation and client negotiation skills 
• Deep understanding of current brand and marketing trends
• Proven results-driven track record with leading a sales/operations team
• Established and extensive network of industry contacts at all levels
• Excellent communication skills, judgment and awareness 

Compensation: $170,000-$190,000/Year based on experience, plus incentive program eligibility

Benefits include:

• Medical, Dental, and Vision coverage
• 401k with a 4% company contribution max match
• Fully covered yearly Citibike membership 
• Talkspace membership 
• Competitive PTO package
• End of Year Recharge paid time off
• Sabbatical Program option after three years of employment with us

Everyone is welcome at MATTE - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.