GTM Strategy & Ops Manager

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.

The Mission

Some of the most important opportunities in our market don’t come from traditional outbound or inbound motions — they come from trust.

We’re building a new go-to-market motion centered around our highest-leverage relationships, and we’re looking for someone to turn that into a repeatable, scalable engine.

This is a zero-to-one role. You’ll work directly with the COO and GTM leadership to define how we identify, activate, and convert these relationships into real pipeline and revenue.

Done well, this becomes one of the most important growth drivers at the company.

Who You Are

• A relationship-native operator. You understand how to turn “happy to help” into real outcomes.

• A builder. You don’t wait for playbooks. You lean in and create them, test them, and evolve them quickly.

• Commercially sharp. You know where to focus attention to drive actual deals, not just activity.

• High ownership, high slope. You move fast, learn fast, and raise the bar around you.

• Comfortable operating in ambiguity and building from scratch.

What You’ll Do

• Define and build a new GTM motion focused on activating high-value relationships

• Identify where the highest-leverage opportunities exist and prioritize accordingly

• Design systems and processes that turn introductions and access into pipeline

• Own ongoing engagement with key external stakeholders and make it easy for them to drive impact

• Partner closely with Sales, Marketing, and Leadership to ensure tight execution and follow-through

• Build visibility into performance and continuously improve the motion over time

• Collaborate with Field Marketing on strategic, high-impact moments that accelerate deal cycles

What You’ll Need

• 3–5 years in investing, strategy, or a relationship-heavy role within tech

• Strong intuition for how deals actually get done

• Experience owning outcomes across multiple stakeholders

• Comfort with modern GTM tools (Salesforce, etc.) and a willingness to build

• Excellent communication — you can operate effectively with executives internally and externally

• Based in (or willing to relocate to) SF or NY

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.