Head of Debit Portfolio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is seeking a strategic and results driven General Manager to lead our Debit Card Products portfolio. This role has full P&L accountability and is responsible for the end to end strategy, performance, and evolution of the portfolio. The General Manager will play a critical role in defining and delivering a best in class portfolio that drives customer engagement, loyalty, and long term value while meeting enterprise return and risk expectations.
With its very strong enterprise focus on Consumer and Small Business Payments, U.S. Bank is committed to growing the debit card segment of our Proprietary Products portfolio by hiring a senior leader to build and lead this business into the future. This role will report to the head of Proprietary Products and will be a key member of the Proprietary Products leadership team. This individual will be responsible for bringing together our Product, Relationship and Technology capabilities to grow and serve clients in an integrated, holistic manner.
The Head of Debit Portfolio will be responsible for managing, growing, and deepening our overall debit card products and our client relationships. The successful candidate will collaborate closely with the company’s leadership team and applicable business partners to build and deepen client relationships to bring best-in-class products, digital capabilities and experiences. A successful candidate will bring strong leadership and drive a culture of inclusivity, accountability and execution, all while ensuring the U.S. Bank brand is at the forefront of the transformative journey. Key business responsibilities include managing the key P&L drivers of the Debit Portfolio, driving sales and relationship management, developing the multi-year strategy, managing current products and new product innovation.

Key Responsibilities

• Full Portfolio & P&L Ownership
  Serve as General Manager accountable for the Debit Portfolio, encompassing bank branded, affinity and sponsorship products, ~5.8 million customers, representing ~$105B in sales and ~$525M in annual revenue

• Product Strategy & Modernization
  Lead the design and execution of a next generation debit card product/value proposition and feature set that addresses evolving customer needs and drives wallet share

• Customer Value & Experience
  Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long term engagement and advocacy

• Platform Transformation
  Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem

• Customer Acquisition & Onboarding
  Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers—making it easy to apply, get approved, and begin using confidently from day one

• Digital First Experience Design
  Reimagine end to end customer interactions through a digital first (mobile led) lens, delivering seamless, intuitive, and data informed experiences that strengthen brand connection and empower customers

• Interconnected Growth & Relationship Deepening
  Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem

• Servicing Excellence & Advocacy
  Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores

Qualifications

• Extensive senior leadership experience managing large scale consumer financial products with full P&L accountability

• Proven track record of building and transforming product portfolios at scale

• Deep expertise in customer centric product design, digital experiences, and lifecycle management

• Strong business judgment with experience balancing growth, risk, and return objectives

• Demonstrated experience leading cross functional teams across product, marketing, risk, technology, finance and operations

• Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change

• Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior-level management and key stakeholders

• Proven experience communicating a vision and inspiring teams to achieve business results

• Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and engages others to develop possible future policies, practices, and approaches to address these developments

Why U.S. Bank

At U.S. Bank, we’re committed to building meaningful relationships and delivering trusted solutions that help our customers and communities thrive. This role offers the opportunity to shape the future of rewards at enterprise scale while working with collaborative, purpose driven leaders across the organization.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.