Lead Canary's enterprise customer success for the largest global hotel brands. Own executive relationships, complex multi-product deployments, adoption, retention, and expansion. Build and coach a high-performing enterprise success and implementation team, create scalable processes, align account plans with product roadmap, and partner cross-functionally to drive measurable customer outcomes and satisfaction.
About Us
Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.
We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.
Come join us! Let’s shape the future of hospitality together.
About the Role
Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at many of the world's largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion. As the executive sponsor for Canary's most important customer relationships, you will ensure our customers realize measurable business value while helping shape Canary's enterprise customer strategy. You will also lead and develop a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers responsible for delivering exceptional outcomes across our enterprise portfolio.
What You’ll Do
- Own customer outcomes across Canary's largest enterprise accounts, including successful deployments, executive engagement, product adoption, retention, and expansion.
- Build trusted relationships with executive stakeholders—including CIOs, CTOs, COOs, Chief Digital Officers, Commercial leaders, and other senior executives—at the world's largest hotel brands.
- Serve as the executive sponsor for Canary's most strategic customers, proactively managing executive relationships, mitigating risk, resolving escalations, and driving long-term partnership success.
- Lead, coach, and develop a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers, creating a culture of accountability, customer obsession, and continuous development.
- Partner closely with Enterprise Sales to ensure seamless transitions from sales through implementation while supporting long-term account growth and customer success.
- Develop strategic account plans that align customer business objectives with Canary's product roadmap and identify opportunities to expand Canary's footprint across brands, portfolios, and products.
- Collaborate cross-functionally with Product, Engineering, Support, Marketing, and Revenue Operations to advocate for enterprise customer needs and continuously improve the customer experience.
- Establish operational excellence across enterprise implementations by driving scalable processes, governance, and best practices for complex global deployments.
- Define and monitor key success metrics across implementation, adoption, customer health, retention, expansion, executive engagement, and overall customer satisfaction.
- Stay informed on hospitality technology trends and enterprise customer success best practices to continually elevate Canary's strategic customer experience.
What We’re Looking For
- 10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related enterprise customer-facing role within B2B SaaS.
- 5+ years of leadership experience building, managing, and developing high-performing customer-facing teams.
- Proven experience serving as the executive relationship owner for Fortune 500 or other large enterprise customers with complex organizational structures.
- Demonstrated success building trusted relationships with C-suite executives and senior business leaders.
- Track record of leading complex, multi-product enterprise software deployments from implementation through long-term customer success.
- Proven ability to drive measurable improvements in customer adoption, retention, expansion, and overall customer health.
- Strong executive presence with exceptional communication, presentation, negotiation, and stakeholder management skills.
- Experience partnering cross-functionally with Sales, Product, Engineering, Support, Marketing, and Operations to deliver customer outcomes.
- Analytical mindset with experience using customer health metrics, business data, and operational insights to drive strategic decision-making.
- Experience within hospitality technology, enterprise SaaS, fintech, or another complex B2B software environment is strongly preferred.
Compensation
Target cash compensation ranges from $201,000 - $259,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Perks & Benefits
We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:
Time Off
- Unlimited PTO: Take the time you need to truly rest and recharge.
- Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
- Birthday Holiday: A dedicated day off to celebrate you!
Travel & Office Flexibility
- Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
- Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay.
- Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.
Growth & Community
- Self Improvement Club: A monthly budget to help you smash your personal goals.
- Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
- Referral Program: Help us grow the flock and score a cash bonus for successful hires.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Canary Technologies New York, New York, USA Office
575 8th Ave, New York, NY, United States
Similar Jobs
Fintech • Financial Services
Establishes enterprise IAM engineering strategy, reference architectures, and reusable patterns across identity governance, privileged access, cloud platforms, and AI. Designs and modernizes IAM and PAM platforms using Java, microservices, APIs, Kubernetes, and cloud technologies. Leads secure identity integrations, authorization, observability, resiliency, deployment, and production support. Partners with senior stakeholders on roadmaps and regulatory requirements, mentors engineers, evaluates emerging technologies, and applies AI-assisted development responsibly in security-critical environments.
Top Skills:
Ai AgentsAmazon EksArgo CdBambooBeyondtrustBitbucketCyberarkDockerGenerative AiGithub ActionsGithub CopilotGitopsHelmJavaKubernetesLlm IntegrationsMcp ServersMicroservicesOracle Identity ManagerRagRest ApisSaviyntSpring BootSpring SecurityTerraform
Fintech • Financial Services
Lead a Wells Fargo branch team, drive customer acquisition and relationship growth across banking products, coach and develop employees, manage sales performance, partner with internal banking groups, promote digital banking, and ensure operational risk, compliance, and customer protection. The role requires completing a Branch Manager Readiness Program unless already serving as a Wells Fargo Branch Manager.
Fintech • Financial Services
Provides banking support across multiple branches, assists with account openings, service requests, credit applications, cash handling, and teller activities. Builds customer relationships, identifies financial needs, recommends products and services, makes referrals, and supports digital banking adoption. The role requires adaptability, regulatory compliance, teamwork, sound judgment, Saturday availability, and travel throughout the assigned geography.
Top Skills:
Digital Banking Tools
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
