iCapital

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Head of Investor Relations - Managing Director

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Employer Provided Salary: 240,000-280,000 Annually

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $179 billion in global client assets invested in 1,445 funds, as of January 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

The Head of Investor Relations (IR) will lead a Global team of over 50 employees distributed across multiple locations including New York, New Jersey, Connecticut, Massachusetts, Canada, Portugal, and Singapore. The Investor Relations team is designed to provide iCapital clients with best-in-class service to ensure a seamless experience throughout the lifecycle of their investments.

This role will include management of the team and partnership with its leadership and the Client Solutions team to manage client education, onboarding, and service to our vast and diverse client base, including General Partners, Wirehouses, RIAs, Broker Dealers, Financial Advisors, and their support teams as well as iCapital employees and end investors. In addition, a deep partnership with our Technology team is necessary to drive controls, automation, and continue building scale.

The Head of Investor Relations will work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment and liaise with our Client Coverage team to optimize the user experience and ensure our clients’ overall success. The ideal leader of this team has an innovative mindset and will work to develop new and better ways to drive the business forward.

Responsibilities

Liaise with internal and external clients on opportunities to improve the client experience and outcomes.
Design and improve the control environment for Investor Relations in coordination with platform technology build outs.
Work with the Product and Technology teams to design new and enhance existing platform functionality.
Integrate new platform tools with existing workflows and processes.
Iterate on management reporting and perfect client deliverables.
Structure the team for efficiency and scale.
Client Management and Education:
- Understand the iCapital platform and its various use cases and highlight and demonstrate the benefits to different client constituents.
- Understand different alternative investment asset types and fund structures and help others understand them.
- Understand iCapital’s client base, including how they interact with our funds and technology and ensure sufficient resources are being deployed to manage their investments.
- Educate on all aspects of an alternative investment’s life cycle as well as taxes, terms, subscription processing, redemptions, transfers, and LOAs.
Team Management and Training:
- Continue to hire and refine the organizational structure in line with global growth, client needs, and business needs.
- Look for efficiencies with respect to training and hiring to bring new client service associates online quickly and consistently grow the knowledge base.
- Drive change in processes, challenge the status quo, ensure the team has a client first and client centric mentality, and has the tools to deliver on it.
- Ensure best in class training programs for the existing team and all new hires.
Assist in Fund Raising Activities:
- Oversee all aspects of onboarding new clients and investors.
- Manage subscription activities and fund raising across many funds per week including working with third party admins to clear clients and managing close processes.
- Oversee the management of all fund related transactional processes related to a client subscription. This includes but is not limited to LOAs, transfers, and redemptions.
- Shepherd incoming investors via their advisors throughout the lifecycle of the investment process.
- Oversee and manage all investment related communications across our client base.

Qualifications

Bachelor’s Degree in a related field
15+ years of experience in financial services, preferably in a client services or investor relations role. Experience with alternative investments is a plus
Excellent leadership and managerial skills, emotional intelligence, diplomatic, charismatic, persuasive, and credible to a wide variety of audiences, both internal and external
Passion for the application of innovative technology
Strong written, verbal, and interpersonal communication skills
Willingness to learn new topics and work in an evolving, entrepreneurial business environment
Able to work well in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem-solving
Effectively prioritize tasks, meet deadlines, and work under pressure with a high level of attention to detail
Experience managing a global team of people

Benefits

The base salary range for this role is $240,000 to $280,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

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Rachel Cheeks-Givan

Global Head of Diversity, Equity and Inclusion

A BIG VISION

Striving to make an impact in an inclusive way

iCapital’s Global Head of Diversity, Equity and Inclusion Rachel Cheeks-Givan has had a tenure featuring big milestones, like rolling out an overarching DEI strategy, iBelong at iCapital (rooted in four pillars: colleagues, culture, community, and clients), and creating a Global DEI Governance Committee and a Global DEI Steering Committee. With more plans ahead, there’s no sign of slowing down. “Our aspiration is to be the most inclusive organization in the world, as diverse as the society around us, where everyone feels safe and valued for their unique perspectives and experiences,” she said.

iCapital is deeply committed to diversity, equity, and inclusion in everything we do. We believe strongly that diverse perspectives lead to greater collaboration, innovation and growth for our business, our clients and, ultimately, our people.

FURTHER THE BUSINESS

Exploring opportunities to innovate

“My favorite element of iCapital’s culture is its dedication to innovation,” said SVP of Technology Shay Hasnat. And that commitment is underscored by a current project about which Hasnat is excited: bringing together multiple applications into what Hasnat called a “unified platform” that will help users engage with a breadth of investment vehicles. It’s a project that Hasnat said has both big potential for users and iCapital. “It unlocks our ability to innovate and reproduce success in one part of the business by leveraging the technologies and services created by another,” Hasnat said.

Our company culture offers a unique combination of an innovative and fast-paced start-up environment but with the stability and reputation of a well-established financial firm.

Shay Hasnat

SVP of Technology

Ilona Herbst

VP of Corporate Reporting and Head of Equity

INVESTING IN THE TEAM

Professional growth you can bank on

Lateral moves can facilitate big growth. That’s the case for finance leader Ilona Herbst, who spent her starting years at iCapital as executive assistant to CEO Lawrence Calcano — which Herbst called “a uniquely privileged opportunity” — before moving to corporate finance a few years ago. “iCapital culture is to promote from within. The flexibility of the company enabled me to grow into the new role and to develop new processes and workflows,” she said. Further, Herbst said recent career path dialogue with her managers touched on certifications to obtain for supporting her career.

I feel encouraged by management and their support of my career path and the ability to openly discuss it.

What are iCapital Perks + Benefits

Culture

Volunteer in local community

The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Hybrid work model

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

A 100% employer paid benefit

Vision insurance

A 100% employer paid benefit

Health insurance

To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized

Life insurance

Wellness programs

We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement

Mental health benefits

We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families

Financial & Retirement

401(K)

401(K) matching

We match 100% of an employee's contributions up to 3% of their annual gross salary

Company equity

Employee stock purchase plan

We allow qualified employees to purchase company shares.

Performance bonus

Child Care & Parental Leave

Generous parental leave

Family medical leave

Return-to-work program post parental leave

Vacation + Time Off

Unlimited vacation policy

Paid volunteer time

Paid holidays

Paid sick days

We offer unlimited sick time to all full time employees

Office Perks

Commuter benefits

Company-sponsored outings

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

We host monthly themed happy hours

Home-office stipend for remote employees

All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories

Mother's room

Professional Development

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Paid industry certifications

The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.

Personal development training