Head of Learning – Markets, Services & Early Career

Citi is looking for a senior Learning leader to shape and drive the end-to-end Learning and Development strategy across our global Markets, Services, and Early Career populations.

As a member of the Learning leadership team reporting to the Global Head of Learning, you will lead multiple teams of learning professionals, partner directly with senior business and HR leaders, and translate organizational priorities into measurable capability-building outcomes. This is a role with full ownership of strategy, people, and budget for your coverage areas, with the authority to make decisions that directly influence business performance.

Responsibilities

• Create and lead the Learning and Development strategy for Markets, Services, and Early Career programs, ensuring alignment with global business goals and organizational priorities.
• Build and maintain senior partnerships with business leaders, HR partners, subject matter experts, and external vendors to design solutions that drive performance improvement and lasting behavior change.
• Identify and prioritize capability-building and cultural development opportunities by translating business and HR needs into targeted, high-impact learning interventions.
• Lead, develop, and manage multiple teams of learning professionals responsible for designing and delivering learning programs across Markets, Services, and Early Careers.
• Own the full learning budget for your portfolio, ensuring investment is directed toward measurable business outcomes.
• Establish a consistent framework for measuring the effectiveness of learning initiatives and communicate results and strategic impact to HR and business stakeholders.
• Monitor external market trends in learning and talent development to anticipate future capability requirements and proactively adapt the strategy accordingly.
• Ensure all learning decisions reflect sound risk awareness, regulatory adherence, and ethical standards, maintaining accountability across the team for compliance with applicable policies.

Qualifications & Skills

• 15+ years of professional experience, including at least 10 years in a senior people management capacity.
• Demonstrated ability to lead organizational design and talent development at scale, with a track record of building effective team structures across large or complex environments.
• Expertise in developing and executing a Learning and Development strategy across multiple business lines, regions, or functions simultaneously.
• Strong stakeholder management skills, with experience advising and influencing senior business and HR leadership at a regional or global level.
• Clear and concise communicator, both in writing and verbally, with the ability to engage and influence a wide range of audiences, including executive stakeholders.
• Detail-oriented and self-directed, with the ability to manage competing priorities and deliver outcomes in a fast-paced, matrixed environment.
• Proficient in Microsoft Office, with particular strength in Microsoft Excel for planning, reporting, and budget management.

Beneficial Skills & Qualifications

• Master's degree in Human Resources, Organizational Development, Education, Business, or a related field.
• Experience working within financial services or a similarly regulated, complex industry environment.
• Familiarity with external learning market trends, emerging talent development methodologies, and capability frameworks at an enterprise scale.

What We Offer

At Citi, you will have the opportunity to lead at a global scale, working alongside high-performing teams and senior leaders who are committed to delivering meaningful outcomes for the business and the people within it. This is a role with real ownership, influence, and access to the resources and network of one of the world's leading financial institutions.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility to manage your professional and personal commitments effectively.
• Strategic leadership as part of the senior team for the global learning function, with direct input into decisions that shape business performance.
• Access to Citi's global network of business and HR leaders, enabling high-impact collaboration and cross-functional influence.
• A performance-driven environment that values professional growth, continuous development, and long-term career progression.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.