Head of Nurse Call Systems Product Management

Shape the future of connected patient care

At Ascom, we are helping healthcare providers around the world deliver safer, more efficient, and more connected care. Our intelligent communication and workflow solutions support caregivers where and when they are needed most, improving both patient outcomes and staff experience.

We are looking for a Head of Nurse Call Systems Product Management to lead the strategy, growth and evolution of our global Nurse Call portfolio. This highly visible leadership role will shape solutions at the heart of clinical workflows, patient safety and caregiver communication across hospitals, aged care facilities and healthcare organisations worldwide.

If you are passionate about healthcare technology, product strategy and developing high-performing teams, we would welcome your application.

The opportunity

As the global business owner for Ascom's Nurse Call portfolio, you will work at the intersection of customer needs, clinical workflows, technology and commercial strategy. You will define what we build, why we build it and how it creates value for customers and healthcare professionals.

You will lead and coach a team of Product Managers and collaborate closely with R&D, System Architecture, Marketing, Sales, Services and regional organisations to ensure the continued success of our Nurse Call solutions.

The portfolio includes

• Nurse Call hardware platforms, patient stations, room terminals, staff stations and infrastructure

• Nurse Call software, alarm and escalation workflows, and patient engagement capabilities

• Long-Term Care solutions and clinical communication integrations

• Mobility, RTLS and EHR-connected workflows

What you'll be responsible for

Define and drive the portfolio strategy

• Develop and communicate a clear three to five-year vision for the Nurse Call portfolio.

• Identify market opportunities, customer needs and emerging healthcare trends.

• Translate strategic priorities into investment decisions, roadmap priorities and measurable portfolio outcomes.

• Ensure the portfolio strengthens Ascom’s market position and supports sustainable, long-term growth.

Own the global roadmap

• Lead product discovery, requirements management and portfolio prioritisation.

• Balance customer value, clinical impact, technical requirements and commercial objectives.

• Champion strategic investment decisions through governance processes.

• Maintain a roadmap that delivers innovation while protecting product quality and business performance.

Represent customers and clinicians

• Build trusted relationships with healthcare providers, care organisations and industry stakeholders.

• Understand workflow challenges and unmet needs through active customer and clinical engagement.

• Ensure portfolio investments address real clinical requirements and improve patient safety, caregiver efficiency and outcomes.

Deliver commercial success

• Own portfolio growth, profitability and overall business performance.

• Develop robust business cases and support investment and pricing decisions.

• Monitor market trends, competitive dynamics, customer adoption and portfolio performance.

• Drive expansion of the Nurse Call business while protecting margins and recurring revenue opportunities.

Lead product definition and lifecycle management

• Oversee products from concept and market requirements through launch, growth, maturity and retirement.

• Ensure requirements are customer-validated, clinically meaningful, commercially viable and technically feasible.

• Define migration strategies between product generations and align lifecycle decisions globally.

• Maintain high standards across product management processes, governance and communications.

Build and develop the team

• Lead, coach and develop a global Product Management team.

• Build product management capability and establish a modern product operating model.

• Foster collaboration, customer focus, innovation, accountability and data-informed decision-making.

• Influence effectively across functions and geographies, including at executive level.

What we're looking for

We value potential as well as experience. If you meet many, but not all, of the requirements below, we encourage you to apply.

Essential experience

• Senior leadership experience in product management within a complex technology environment.

• A strong record of developing product and portfolio strategies and translating them into business outcomes.

• Proven ability to influence senior stakeholders across multiple functions and geographies.

• Strong commercial and financial acumen, including portfolio growth, profitability and business case development.

• Experience managing product roadmaps, prioritisation, requirements and lifecycle decisions.

• Clear, credible communication and an inclusive, collaborative leadership style.

• The ability to lead teams directly and influence beyond formal reporting lines.

Experience that would be advantageous

• Healthcare technology, Nurse Call, clinical communications, patient monitoring, medical devices, healthcare software or adjacent healthcare solutions.

• Managing portfolios that combine hardware, software, integrations and services.

• Working in regulated industries or clinical environments.

• Operating successfully in a global matrix organisation.

• Segment or solution expertise, or previous business ownership or entrepreneurial experience.

Education

• A degree in Business, Engineering, Technology, Healthcare, Life Sciences or a related field, or equivalent professional experience.

Why join Ascom?

You'll join a purpose-driven organisation where your work directly contributes to improving care for patients and healthcare professionals around the world.

We offer:

• A global leadership role with significant strategic influence

• The opportunity to shape the future of connected healthcare solutions

• A collaborative and international working environment

• Flexible working arrangements where possible

• Opportunities for professional growth and development

• Meaningful work that supports better healthcare outcomes

Diversity, Equity & Inclusion

At Ascom, we believe diverse perspectives help us create better solutions for our customers and the communities they serve.

We welcome applications from people of all backgrounds, experiences and identities. We are committed to providing an inclusive recruitment process and a workplace where everyone can thrive.

If you require any adjustments during the recruitment process, please let us know and we will work with you to provide appropriate support.